Emily Moore Email & Phone Number

Remote

Austin, Texas Area

• Investigate basic to complex files, including total losses reviews damage, take photos, and determine repairability or total loss.• Prepare damage estimates and locates parts for basic to complex claims, using photos and video apps• Negotiate, review, and reconcile supplements via realtime virtual apps.• Condition vehicles for total loss purposes• Process claims payments• Negotiate and settles basic to complex claims including original estimates, supplements, and total losses

Virtual

• Audit subrogation demands from other insurance companies to Allstate• Negotiate and process payments for damages repaired by other insurance carriers

Austin, Texas Area

Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.-Verify extended warranty and service contract coverage by examining records and communicating with extended warranty company-Develop estimates by sourcing parts and calculating labor-Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.-Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.-Sell service and maintenance to customers as needed

Irving, Tx

• Provide personalized customer support to restore vehicles to pre-damaged condition by preparing and submitting appraisals with detailed parts, materials, and labor cost estimates.• Maintain average claim volume of 8.5, exceeding goal of 7.5, in virtual environment; serve on overflow team to field calls from customers nationwide.• Organize and track daily diary of claims, estimates, and supplemental information.• Consistently exceed target for estimate proficiency with less than 5% error rate.• Regularly earn customer accolades for service and expertise; received Gold Bravo Award in 2013 for excellent customer service.• Balance multiple needs to ensure fairness in cost, time schedules, and profitability.• Assist claims personnel to determine total loss classifications.• Deployed to Moore, Oklahoma for 30 days to support post-tornado claims operations; provided virtual support for 6 months following Hurricane Sandy.

Austin, Tx

• Conducted field inspections of vehicles at body shops, tow yards, and other settings to determine coverage and responsibility; processed 5-7 field claims per day on average.• Documented inspection results and estimates in paperless environment.• Acted as main contact point between customer, body shops, and company; maintained open communications between all parties to provide outstanding service.• Researched service vendors and factory, aftermarket, and used parts to generate lowest repair costs.