• Manage and coordinate sales, leads, tours, resident admission & discharge procedure.• Undertake day-to-day residents and family enquiries.• Effectively manage team members to deliver on customer service promises.• Administration and budget management skills.• Ability to build productive working relationships across various arms of the business. • Manage update and maintain internal files and data, CRM systems Salesforce & epicore.• Track club services, occupancy and on-charge procedures. • Provide emotional support to residents and families in times of crisis or distress.

• Coordinate, motivate and train community staff to deliver high standards of service to clients. • Undertake intake procedures of new clients, complete legal documentation, care plans and assessments in an empathetic & timely manner.• Carry out welfare checks and assist in crisis situations.• Effectively communicate with Allied health, general practitioners, and hospital staff to provide holistic and caring delivery of services to support client’s needs. • Manage, update, and maintain Customer Relationship Management Systems, Teams, My Aged Care portal, Galaxy profiles and outlook software.• Adhere to monthly reporting obligations and meeting tasks.• Assist clientele navigate and transition from CHSP to HCP funded programs.

• Undertake the intake and assessment of new clients, complete legal documentation, care plans and assessments in an empathetic & timely manner.• Schedule in staff members for community participates accessing services, ensuring travel time and suitable staff are allocated with consideration of the cultural diversity of participates. • Ensure that each client and their families / authorized representatives have a positive experience of the intake, assessment and onboarding process. • Proficiency in Allied health software Cliniko, Microsoft teams, Excel, icare software, My aged care (MAC) portal and outlook. • Build rapport with local provider, partner organisation’s in relation to brokered or subcontracted services and actively promote organisation’s services in all dealing and identity community resources and assets to source information and local connections

• Effectively and efficiently coordinate customers’ requests through active listening, questions, problem solving, negotiation and conflict management skills, always adhering to business policies and procedures to analyse, respond to and resolve customer enquires in a timely manner.• Ensure customer information is recorded accurately and the maintenance of recording systems provides for the availability of data to meet information, statistical, review, planning and service needs.• Lead by example, always displaying customer focused behaviours, taking ownership, and seeking solutions to respond to and resolve customer enquires in a timely manner.• Adhering to TAFE Queensland’s vision, mission, and values by working together, focusing on customers, taking responsibility, showing initiative, and putting safety first.

• Meet with community groups, service facilitators to determine the scope of a project• Management committee member. Assisting in governance of the center• Government grant applications • Photography and gaining web content• Wordpress and Elementor web development software • Creative Cloud Software • Use digital illustration, photo editing software, and layout software to create designs• Create visual elements such as logos, original images, illustrations to deliver a message• Design layouts, including selection of colours, images, and typefaces• Present design concepts • Incorporate changes recommended by clients into final designs