Emily Mouser Email & Phone Number

Assumes overall accountability for operational excellence and in-market growth. Leads the execution of kidney care operations comprised of both clinical and non-clinical teams across multiple geographies. Spearheaded delivery of in-market products, services, and procedures, including program operations for three value-based care arrangements through the CMS Innovation Center (CMMI) CKCC program. Manages C-suite relationships with joint venture (JV) partners, lead physicians, and vendor organizations. Employs organizational, program management, and analytical thinking skills to create clinic-level dashboards, manage key performance indicators (KPIs), and ensure talent development improvements. Develops in-market teams, provides care coordination support, and establishes joint operations committees in collaboration with physicians. Leverages company assets and external partner capabilities to responsibilities for targeted populations.• Recognized as an emerging leader selected to attend the General Management Leadership Experience executive education program• Developed and executed field workforce strategy with an emphasis on operations leadership, business development, and care delivery• Regarded as an expert in managing a $60m P&L kidney portfolio• Oversaw program execution for CMS value-based care program; $4m in forecasted annual savings (~30% below benchmark) in Y1 in partnership with four nephrology practices (~1000 attributed lives)• Ensured cross-functional collaboration in providing chronic kidney disease care management service and operational oversight for 10k members across Commercial, Medicare and Medicaid programs • Released CKCC population health dashboard to include high-risk patient stratification and utilized ADT real-time utilization detail to improve cost and quality outcomes• Utilized change management processes to adapt the workforce to drive efficiency and productivity to reflect changing scope of work

Regarded as a key matter expert in providing strategic, tactical, and team leadership, counsel, and direction for cross-functional teams to ensure safe, efficient, and ethical patient care. Partnered with senior leadership, management, and operational teams on implementing best practices, conducting market analysis, resolving complex issues, and creating strategic presentations across hospital outreach, physician relationships, integrated care, and retention departments. Evaluated and improved business models, concurrently supporting the development of strategy and growth plans and initiatives.• Conducted operational oversight across three states to provide dialysis care for approximately 5k patients at 60 metro and rural locations• Improved teammate retention by 8.5%, increased commercial mix share by more than 5%, and maximized efficiency of the safe environment by approximately 3600 DPC hours YoY• Enhanced growth strategy and operational efficiencies through managing P&L ownership of more than $180m, achieving 10% EBIT improvement, and attaining quality outcomes and publicly reported data of 4/5 stars from 9 out of 11 clinics• Ensured employee retention of 100% by creating, analyzing, and coaching leadership development for 12 direct report managers• Utilized physician relationships, MDA negotiations, JV partnership development, and collaboration skills to operate three joint venture centers with physician partners

Regarded as a key matter expert in providing strategic, tactical, and team leadership, counsel, and direction for cross-functional teams to ensure safe, efficient, and ethical patient care. Partnered with senior leadership, management, and operational teams on implementing best practices, conducting market analysis, resolving complex issues, and creating strategic presentations across hospital outreach, physician relationships, integrated care, and retention departments. Evaluated and improved business models, concurrently supporting the development of strategy and growth plans and initiatives.

Served as a strategic business leader accountable for planning, directing, and supervising operational activities, business development initiatives, and implementation of cost-effective systems. Utilized HR, analytical thinking, and organizational skills to align profitable operations, strategic staffing plans, and corporate processes with company goals, laws, and regulations. Organized, executed, and reviewed physician and employee satisfaction surveys to develop and recommend appropriate correctional and improvement plans.• Achieved four successful Joint Commission and two DNV accreditations by serving as a Board member for Dialysis Center and Ambulatory Surgery Center joint ventures• Prepared Community Benefits Report, drove HR strategies, created marketing and community relations plans, and presented to the Board of Directors• Managed physician on-call schedules, contracts, and employee status conversion for hospitalists, surgeons, ER, and anesthesia professionals• Conducted all workplace planning activities, including internal teammate development, tuition reimbursement, and local nursing school relationships

Bachelor Of Science - Bs, Business Administration And Management, General

Master Of Business Administration - Mba