Emily Murray Post Email & Phone Number

Warren, Michigan

Directing the total food service operation includes human resource management, budgeting, menu creation and implementation, inventory control and purchasing.Planning, preparing and providing meals for over 150 residents 365 days a year with special attention to dietary needs and restrictions. Monthly menus for general, renal, diabetic and gluten free diets.Controlling costs through management of payroll, food, beverage, supply purchases and services for the department through effective research, analysis and cost comparing, detail oriented purchasing and collaboration with key vendors.Leading a team of 20+ team members and managing tasks such as scheduling, interviewing, hiring, coaching, counseling, recognizing and terminating team members.Analyzing, creating and course correcting procedures and policies to improve the overall efficiency and cost effectiveness of the department leading to faster meal services, improved resident service and a wider variety of offerings.Negotiating with several vendors to find quality products and services at a more affordable price.Communicating with team members, peers and management about plans for the future of the department and facility on a continual basis in an effort to improved the department for the benefit of the residents and their families.

Assessed and selected top talent at the hourly team member level.Actively participated in the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews.Ensured maximum work center efficiency by scheduling and delegating responsibilities to team members.Led a compliance culture to mitigate legal risk, including adherence (self and team) toapplicable meal and break guidelines.Drove a safety culture and led by example; recognized safe behaviors and coached unsafe behaviors, immediately addressing safety concerns.Ensured great guest service and team member satisfaction.Acted as a leader on duty on a rotating basis by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel were secure

Grew business from five employees and annual sales of $275K to 20+ employees and annual sales of over $700K in nine years during difficult economic conditions. Tapped into tourist trade in by offering quality, freshly made casual food and exceptional customer service, which increased sales 20%. Expanded menu offerings and installed first-class kitchen in 2008 to increase speed, volume and variety of menu options.Developed customer loyalty program, monthly marketing newsletters, targeted marketing initiatives and numerous special events. Developed and implemented customer satisfaction survey, which helped improve service and increased patronage. Handled personnel responsibilities, including hiring, dismissal, training and payroll.Orchestrated recipe/menu development based on guest trends/preferences and seasonal considerations; sourced vendors and negotiated inventory costs. Developed advertising strategies, layout, and design for various publications.Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions.Created, developed and implemented all formalized operational systems and procedures including employee handbook, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.

Created marketing promotions to solicit new customers, bringing awareness to and eventual sales of our budgeting software products.Assisted sales representatives at the corporate office with questions to help them close deals and identify new opportunities. Created and maintained a Request for Proposal (RFP) database that was utilized by sales representatives globally to help complete RFPs, thus leading to product sales and development of new accounts.

Managed a territory of small businesses and identified opportunities to sell a variety of middleware products to Information Technology Directors and CIOs.Collaborated with technical experts to help design the right solution for the customers needs. Was responsible for identifying leads on a consistent basis and working those leads towards closure.

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Business Administration (B.B.A.), Marketing

Education record