Salesforce Certified Professional who has hands-on experience with the Salesforce PlatformActively engaged in multiple Salesforce communities and groups to increase her Salesforce knowledge, awareness and professional connectionsParticipating in Salesforce Community groups both learning and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workersActive member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space.Designed and developed analytical data structures.Used critical thinking to break down problems, evaluate solutions and make decisions.Gained extensive knowledge in data entry, analysis and reporting.

Executive presence of the brand. Consulted with customers to assess needs and propose optimal solutions. Managed purchasing, sales, marketing and customer account operations efficiently. Oversaw business budget planning and administration, accounting functions and purchasing to handle financial needs. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.Managing implementation of multiple e-commerce platforms connecting products between vendors and customers. Managed inventory data tagging, customer segmentation, data cleanup. Implemented a customer facing storefront that connected products from over 170 retailers into one site for customers to access directly. Created and manage a website as well as connected integrations to allow a direct line of access from supplier inventory to customer fulfillment. Create and manage thousands of product listings, organizing, tagging and optimizing for SEO and cross platform listings in Google, Facebook and Instagram. Regularly maintain updating products and their import as well as website updates. Visual Designer: Creating and managing marketing campaigns across email, social media and search engines. Driving social media engagement through Business Pages and community focused groups. Key event management focusing on presales, product focused events, products releases and order fulfillment.Coordinating vendor events and networking with other businesses/nonprofits, spearheading marketing campaigns Arranging and volunteering in fundraisers with local and national charities, coordinating other businesses participation.

Clicked is a virtual work experience program that enables learners to access hands-on Salesforce learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers.

Hiring Our Heroes Fellow | MuleSoftTrained in MuleSoft Integration, enhancing data connectivity, configuration, enablement and efficiency. Completed MuleSoft 101 Training, Assessment and Certification Technical Account Management with financial industry client involving:- Support Review- Architecture and App Review - Alignment on Next Steps- Deployment ArchitectureCompleted Getting Started with Anypoint Platform MuleSoft Training- Introducing application networks and API-led connectivity- Introducing Anypoint Platform- Designing APIs- Building APIs- Deploying and managing APIs

Account Services > Credit and Lending Applications > Credit Card Servicing > Branch Member Service Representative IIIVolunteered as a training mentor to help others succeed in their new positionsHelped large volume of customers every day with positive attitude and focus on customer satisfaction.Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.Maintained and managed customer files and databases.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Increased efficiency and team productivity by promoting operational best practices.Maintained up-to-date knowledge of product and service changes.