Emily Narvaez work email
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Emily Narvaez personal email
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Self-motivated and goal oriented individual with demonstrated abilities in management, operations, and administration. Able to meet project deadlines while providing excellent verbal and written communication skills. Computer proficiency in spreadsheet and software programs like Microsoft Office, Shaw, WFM and Meridian.
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Product OwnerArra FinanceMesquite, Tx, Us
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Product OwnerCrescent Bank Sep 2024 - PresentMetairie, La, Us -
Business System AnalystCrescent Bank Sep 2021 - Sep 2024Metairie, La, Us
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Account Services ManagerCrescent Bank Dec 2019 - Sep 2021Metairie, La, Us
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Operations Support ManagerExeter Finance Jan 2019 - Dec 2019Irving, Tx, Us -
Family Support AdministrativeMesquite Independent School District Mar 2018 - Jan 2019Mesquite, Texas, Us -
Account Maintenance ManagerExeter Finance Sep 2013 - Mar 2018Irving, Tx, Us
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Workforce AnalystComerica Bank Apr 2012 - Sep 2013Dallas, Tx, Us•Ensure Customer Contact Center is within compliance guidelines•Generate call volume forecasts and staffing projections•Track and report department adherence performance•Perform data analysis and trending for the Customer Contact Center•Advise department management regarding trends and practices•Recommend process improvements related to department processes•Approve / Decline PTO requests •Update / Change Agents’ schedules when necessary•Work with Staffing Models to determine staffing issues for holidays, etc.•Schedule Computer Based Training (CBT) for agents before the deadline•Analyze intraday activity to forecasted call volume -
On Line Account LeadComerica Bank Feb 2008 - Apr 2012Dallas, Tx, Us•Managed day to day operations for the On Line Account Opening Department •Coached and developed agents to ensure daily and monthly goals were met or exceeded•Developed and delivered required Corrective Action Plans to assist with mitigating inefficiencies•Performed and provided feedback for quality assurance evaluations for accounts serviced by Contact Center Agents •Ensured that collection, formulation, and distribution of reports occurred on a daily basis•Updated and maintained Disaster Recovery Plan•Updated policies and procedures•Actively managed department projects to meet defined deadlines and budgets•Ensured the department processes and workflows met regulatory audit standards•Represented the Customer Contact Center as a subject matter expert regarding policy and procedures•Assisted with oversight of Customer Contact Center operations for technology and information systems Ensured weekly compliance audits were completed•Informed Call Center Director of any compliance violations•Performed quarterly and annual audits
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Administrative AssistantComerica Bank Aug 2006 - Feb 2008Dallas, Tx, Us•Scheduled weekly leadership meetings with supervisors•Updated department Disaster Recovery Plan •Organized and planned travel itineraries and department projects•Monitored staff turn over, hired new employees and updated organizational chart•Handled department purchases•Assisted in creating Power Point Presentations for Executives•Handled payroll and timecard issues•Set up new employees desks with access to necessary systems•Answered phone calls and took messages for manager
Emily Narvaez Skills
Frequently Asked Questions about Emily Narvaez
What company does Emily Narvaez work for?
Emily Narvaez works for Arra Finance
What is Emily Narvaez's role at the current company?
Emily Narvaez's current role is Product Owner.
What is Emily Narvaez's email address?
Emily Narvaez's email address is em****@****nce.com
What is Emily Narvaez's direct phone number?
Emily Narvaez's direct phone number is +197275*****
What skills is Emily Narvaez known for?
Emily Narvaez has skills like Management, Workforce Management, Operations Management, Administrative Assistants, Customer Service, Call Centers, Bilingual English/spanish, Banking, Teller Operations, Microsoft Excel, Visio, Microsoft Word.
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