Emily Ngai Email & Phone Number

Los Angeles, California, United States

- Create, test, and deploy customized alerts to inform and update riders of major service changes/closures- Develop and design landing pages of promotional collaborations and seasonal campaigns, for our riders to access information efficiently- Enhance Tableau dashboards to current data analytic needs to provide a quick snapshot for board members and other stakeholders

Los Angeles, California, United States

- Applied research techniques and analytical methods to the study of fare collection systems, both paper and mobile, in order to understand ridership- Field and UAT testing ticketing processes before the launch of promotional tickets and adjusted fare days- Evaluated current fare system to make recommendations for improvements based on interacting with customers and ticket voucher submission

Costa Mesa, California, United States

- Organized and managed needs of employees to boost productivity through following up on ongoing projects - Analyzed, compared, and input order entries and quotations in a timely manner to ensure financial and specification accuracy for maximum client satisfaction- Carried out communication with multiple vendors and clients to schedule in-person Lunch & Learn meetings

- Promoted local businesses by inviting vendors to a week long event to boost campus pride and maintaining relations with 10 businesses on a consistent basis, utilizing spreadsheets to manage 50+ business data- Developed marketing flyers and videos, tailored to themes for increased fair enjoyability and attendance

- Unified 65+ undergraduate residents in academically themed houses and host programs to foster a safe, diverse, and inclusive environment on community building, social responsibility, and personal growth- Performed administrative tasks such as preparing event proposals, spreadsheets, and reports while working within an allocated budget to provide deliverables purchased through a university managed spend card- Coordinated big-scale events and delegate roles to separate tasks and produce smooth-running supervised events and designed accompanying promotional materials- Mentored new student staff to continue efficient delegation, through cultivated techniques, to optimize work

Irvine, California, United States

Sep. 2018 - Jun. 2019, Sep. 2020 - Jun. 2021- Aid undergraduate students with professional writing etiquette and academic papers across 10+ fields of study with structure, argumentation, grammar, and more, resulting in satisfactory final marks- Communicate with indie authors on how best to create a structured narrative, properly cite sources, and develop personal narrative voice to create authentic and personable stories

Irvine, California

- Serviced 3,000+ clients of varying ages with a commitment to customer service while employing past knowledge of housing complex to impart clarification of rules, policies, and layout of community- Audited and oversaw usage of 5,000 keys multiple times before and after each conference to deliver smooth check-in and check-out process and reported any damages immediately - Performed routine emailing, document processing, and filing to accurately send meal counts, available bed spaces, and present up-to-date information about conferences and address any clients’ needs

Irvine, California

- Led groups of 1-25+ people on housing community tours and showcasing information about residence life to prospective students and parents while attending to inquiries and concerns, giving an informed decision- Navigated prospective students through university by integrating personal academic and social experiences to demonstrate nature of university’s culture and environment alongside its community values

Irvine, California

- Brainstormed and facilitated dialogues on topics such as identity, values, and ethics to broaden students’ perspective, challenge ways of thinking, and catalyze growth through hosting small groups- Oversaw 50+ students by living alongside residents in a specialized dormitory designed to shape personal growth and lead students to create personal community programs inside and outside of community space

Irvine, California

- Researched and implemented new and innovative modes of transportation around campus to increase carpooling, reduce university’s carbon footprint, and provide students with options when buses stop running- Administered pamphlets to raise awareness of the different bus routes for all 11 campus housing communities including undergraduate and graduate housing- Collected data on bus capacity during peak hours to adjust and increase bus frequency in order to maximize efficiency to alleviate traffic for both student and staff

- Encouraged active participation of the student body by creating events such as open house, orientation, and involvement fairs to nurture school pride and a unified student body- Organized meetings and socials for the 300 members in the student government body every 3 weeks to inform each branch upcoming events and future implementations to keep an informed and unified team

Bachelor Of Arts - Ba, International Business/Trade/Commerce

Activities and Societies: Student Government (ASUCI), Accounting Association, Freshmen Housing

High School Diploma

Activities and Societies: Class Committee, Orchestra, Interact Club, American Red Cross

International Business

Study Abroad, International Business