Helpdesk, Ticketing System, Customer Service, Microsoft Windows, MacOS, Citrix Receiver, Office 365, EMR, WAN, LAN, SD-WAN, CISCO Router, Switch, Meraki, Sonicwall, ACL, VPN, IT Security, Active Directory, Domain Controllers, TCP/IP, DHCP, DNS, Subnet, Documentation, Disaster Recovery, HIPAA, Site Assessment, Asset Management, Email, Outlook, Word, Excel, PowerPoint, Access, Desktop, Laptop, BYOD, multi-function MFP printer, scanner, Technical Support.

IT - Microsoft Windows 2012, 2008 r2, 2003, 2000, NT. Exchange Server 2010, 2007, 2003, 5.5. Desktop OS Windows 10, 8, 7, XP, Vista, 2000, NT. SharePoint 2003. IT and Healthcare security - risk analysis, disaster recovery planning, simulation testing, real-life disaster recovery experience.Microsoft Servers (Domain, Exchange, SQL, SharePoint), Active Directory, Disaster Recovery, Cloud Hosting, HIPAA, MPLS, LAN, WAN, wireless, remote/local user supports.EHR implementation, Meaningful Use, release installations and upgrades, process improvement, revenue cycle, vendor and payors relations, user support & training, Telehealth, business requirement, workflow as-is and re-design, contract analysis, and clinical documentation. Telemedicine implementation, Telemedicine billing.EHR (Netsmart (eVOLV, Avatar, Epic Kaiser HealthConnect). Behavioral Health client referral, enrollment, scheduling, case management, discharge, billing (patient accounting).Billing and Reimbursement: Office Ally, PSP, g-MMIS; Medicare, Medi-Cal, and Medicaid fiscal agents; managed care.Project Management (PMP - Initiate, Plan, Execute, Monitor/Control, Close). Expert in project charter/project scopes/time/cost/quality/risk/baselines, Work Break Down Structures (WBS), Go Live.Project Management Waterfall SDLC (SDP - Plan, Initial Analysis, Detail Analysis, Functional Design, Systems Design, Coding, Testing, Pre-Implementation, Go Live, Post-Implementation).MS Project, MS Visio, Microsoft Office Suite.Regulatory Mandates (Medicare, Medicaid, Medi-Cal, Contra Costa County Mental Health Services).

EHR implementation assessment, Visio, MS Project, project coordination, MPLS, Practice Management and Billing workflows.NextGen (Practice Management Module and Enterprise Database) projects.

Microsoft Domain and Exchange servers, networking infrastructure, disaster recovery, firm ware, Cisco routers, DNS, DHCP, patch panel, remote and local desktop supports. Education and financial systems.

Microsoft domain servers, exchange server, network infrastructures, Internet, desktops, DHCP, DNS, Symantec, GHOST, disaster recovery, Email, Outlook, Word, Excel, PowerPoint, Access, education and office applications, and technical support.

| Contract Negotiations | Regulatory Compliance | Product Development | Quality Control | Marketing | Customer Service | P&L |-Invented new products to improve hygiene and comfort for infants.

Systems Analysis | Project Management | Problem Solving | User Relations | Mortgage Lending |-Worked with team members to converted a paper-based loan systems to a computerized Loan Processing Systems.-Submitted Ideas-In-Actions to maximize sales through brokerage relations by leveraging a new on-line personal banking service through the use of primitive on-line terminals.-Analyzed and resolved complex data integrity problems to give the Division a true picture of its portfolio. -Implemented new workflows and process improvement measures to prevent re-occurring error.-Implemented projects using the bank's proprietary Systems Development Process (SDP) project management tool to ensure implementation success.-Interviewed and worked with cross-functional teams across 11 loan processing centers to create Systems Development Life Cycle (SDLC) deliverable packages.-Liaised with user and programming groups to ensure all SDLC packages were delivered on time.

Systems Analysis and Design | Programming and Coding | Production Support | Project Management | User Relations | Loans |- Resolved complex problems to improve customer relations.- Met with users to define project charters and business requirements. Obtained sign-offs.- Created initial and detailed analysis for both functional and systems processes.- Created test plans and test cases. Conducted testing and user training.- Coordinated Implementation with Data Center.- Analyzed program logic and created/corrected programming codes.- Implemented projects on-time and free of production problems in an IBM mainframe platform (COBOL II, JCL, TSO, relational databases, VSAM, ISAM).- Supported Personal Loan Systems: | General Ledger Interface | Amortization Accounting | Accounts Receivable and Payable |

| Systems Analysis and Design | Programming & Coding | Production Support | Project Management | User Relations | Bank Investments |-Analyzed complex programming logic and databases to improve workflows.-Implemented solutions and preventive measures to improve customers satisfactions. -Liaised with user groups to define precise business requirements.-Created SDLC packages to ensure all project components were delivered on-time and free of production error.-Implemented projects in an IBM mainframe platform (Structured COBOL II, JCL, relational databases, VSAM, ISAM).- Supported Investment Systems: | Accounting | Government and Commercial Securities | General Ledger Interface | Customer Statements |

| Analysis | Programming and Coding | Production Support | Retail Applications |Platform: (IBM mainframe, structured COBOL II, JCL, TSO, ISAM)