•Create sales through lead generations, appointment referrals, and the sale of hi HealthInnovations hearing devices•Follow up on sales leads, overcome objections to business model by explaining the product and service capabilities, and assist customers in purchasing hearing aids •Provide a superior customer experience through end to end product support of hi HealthInnovations hearing devices•Daily use of Sales Force CRM system to organize and manage lead, opportunity, and case activities•Provide customer service, including the system entry of hearing devices, post-sale accessories, and payment collection•Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices •Meet established productivity and quality standards in a call center environment on a daily basis•Suggested enhancements to PCF process to improve overall efficiency which were then implemented •Assist with training of new inside sales representatives on some processes

• Evaluate claims from initial report to final disposition • Secure needed items of investigation; such as police reports, recorded statements, damage photos, and damage estimates• Access coverage, liability, & damages• Assess value of claim and negotiate settlement or denial with customers and insurance companies• Document claim file with notes, evaluations, and decision-making process• Achieve optimal customer satisfaction daily• Coordinated rental vehicles for customers• Received Employee of the Month for August 2012 for my work as the rental coordinator• Volunteered at a customer appreciation event held at Nickelodeon Universe in Mall of America

• Interact with customers via phone and email to answer questions about products offered • Problem solve daily to handle and resolve customer complaints• Generate estimates for customers based on their product needs• Memorized product information to best assist customers needs on a daily basis• Process sample requests for customers

Promoted to supervisor in August 2010