Emily Cooley Email & Phone Number

Raleigh, Nc, Us

San Jose, Ca, Us

Lead cross-functional change initiatives across product, technology, operations, and sales. Provide change management support and drive adoption across partners to ensure timely project delivery. Formulate effective change management strategies and metrics, evaluate change impact and organizational readiness, and develop and execute the change management plan. Drive awareness, desire, knowledge, ability, and reinforcement.

San Jose, Ca, Us

Played a key role in the release and continued evolution of the new Cisco Lifecycle Services program, which earned significant attention for innovation and recognition as the flagship premium offer showcased at Cisco Impact. Responsible for creating, enabling and driving process adoption in partnership with cross-functional sales and delivery teams. Leads the interlock series with cross-functional teams to create a feedback loop with sellers and the CX product management team. Conducted market analysis and value proposition development to support service adoption throughout customer base.

San Jose, Ca, Us

Led the Global Enterprise South team of Business Development Managers to help accelerate the Ease of Selling program in support of Cisco’s Advanced Services business. Collaborated with key stakeholders during the pre-sales process, with the goal of gathering all data needed to draft and refine initial estimates and legal documentation of a sale. Managed and delegated incoming DAT cases by overseeing workload of Engagement Specialists area-wide. Responsible for driving adoption of DAT processes and procedures by providing continuing education to stakeholders and sales teams.

San Jose, Ca, Us

Charged with leading the Americas staffing teams in support of Cisco’s professional service line for the technology line of business. Created new training material and manages resources while leading multiple large-group stakeholder training sessions to improve processes and procedures. Interviewed, selected, and led onboarding efforts for new staffing team members. Onboarded multiple global teams onto the GSM staffing model, driving process adoption and policy compliancy. Structured and rebalanced the team to ensure proper stakeholder support and oversaw the time to staff metrics and SLA compliancy. Served as the resourcing escalation contact across the Americas region.

San Jose, Ca, Us

Managed resource staffing, serving as liaison between Advanced Service sales and delivery teams and oversaw resource requests from submission through completion, ensuring Cisco staffing policy compliancy. Conducted strategic staffing meetings with our AS Delivery Managers to review resource needs, customer expectations, and assist in identifying an ideal candidate for support. Managed 50+ projects, balancing multiple stakeholders and requesters, while ensuring clear communication and request management. Cultivated stakeholder relationships within the Sales and Delivery teams. Managed the project queue, ensuring projects were divided equally within the team, dependent on staffing need and based on employee expertise.

Morrisville, Nc, Us

Managed 800+ state and local government agency customers throughout the Northeast, exceeding quotas. Completed two consecutive quarters with 125% revenue attainment resulting in $7M in new business revenue.

Raleigh, Nc, Us

Analyzed and coordinated freight to meet demands and minimize costs for multiple Red Hat offices. Worked with multiple customs teams throughout the globe to negotiate taxes, tariffs, and customs regulations for over 500 international deliveries. Collaborated with other departments to meet customer requirements, to take advantage of sales opportunities, or to minimize negative impacts on the business. Created process documentation to ensure compliancy and consistency.

Bachelor Of Science - Bs, International Business Operations

Bachelor Of Science - Bs, Marketing