Maintained responsibility for the design, implementation, and measurement of telephonic patient adherence programs across multiple disease states and therapeutic areas. Developed focus on strategy and evolution of existing work to optimize service offerings.

Continued to Oversee all aspects of the planning and execution of client patient adherence and medical education projects. Serves as the lead on educator communications and training, material management and project support. Focused on network improvement by streamlining process and displaying the highest level of customer service, all while developing a deep understanding of the network(s) the role supports.

The Program Manager manages all aspects of the planning and execution of client patient adherence and medical education projects. This position is responsible for ensuring projects are completed on-time, on- or under-budget, and to the client’s complete satisfaction.

Lead planning and/or implementation of projects including the design and/or testing phases. Communicate stakeholder requirements to appropriate team members as well as the project status, issues, and risks to management. Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. Assess project issues and identify solutions to meet productivity, quality and customer goals.

Manage the processes and work teams associated with improving Medicare Stars ratings. Identify KPIs and monitor the effectiveness of targeted interventions. Deploy strategies to improve quality of care and member outcomes.

Independently managed special projects (particularly wellness-related projects) assigned by the Vice President of Medical Affairs. This included coordination of resources, research, development of work teams, reporting progress and results; participated as a member of other project teams as assigned. Provided backup support to the department for ManagedCare.com., this required a strong understanding of the reporting elements, tools and some preliminary analysis to identify possible opportunities for improvement; Ran and distributed medical management reports to Management and professional staff; this included daily, monthly and ad hoc;

Coordinated internal wellness programs, performed outsourced wellness screenings, wrote wellness-related articles, scheduled appointments for screenings

Coordinated workplace initiatives for the WorkingWell team, developed an up-to-date workbook for Indiana businesses to use as a guide for creating workplace wellness programs, worked on the ThinkingWell team where I helped with any internal wellness initiatives

As a Human Resource Intern I had the opportunity to work closely with the Director of Human Resources on several projects. My responsibilities included; editing and writing job describitions, reviewing applications for a new Chamber President, writing acceptance and rejection letters, and developing a new employee handbook.