Emily Percy

Emily Percy Email and Phone Number

Experience Designer @ IBM iX
London, GB
Emily Percy's Location
London, England, United Kingdom, United Kingdom
Emily Percy's Contact Details

Emily Percy work email

Emily Percy personal email

n/a
About Emily Percy

Service Designer, sharpie hoarder, shopaholic and amateur photographer 📸I design end-to-end experiences that meet the needs of users, while driving business outcomes. I leverage Agile methodologies to deliver change quickly. With a passion for storytelling, I have a background in creating visual user journeys based on social and technical insights. I am passionate about creating inclusive and engaging cultures in the workplace. I previously led the IBM iX Global Ambassador programme to enable and support each IBM iX Studio to drive culture and engagement initiatives for the 17,000 employees in the business unit.

Emily Percy's Current Company Details
IBM iX

Ibm Ix

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Experience Designer
London, GB
Website:
ibm.com/ibmix
Employees:
2118
Emily Percy Work Experience Details
  • Ibm Ix
    Experience Designer
    Ibm Ix
    London, Gb
  • Dwp Digital
    Digital First Lead (Secondment)
    Dwp Digital Apr 2024 - Present
    London Area, United Kingdom
    Seconded to DWP Digital. Driving cultural transformation through a human-centered design approach.Responsible for leading DWP's digital-first mindset agenda, which involves developing and driving strategies to drive cultural and behavioral change, and ensuring that we can continuously adapt so that serving our customers continue to be at the heart of everything we do. Leading the development and execution of Reverse Pitch, including the design and delivery of events that bring… Show more Seconded to DWP Digital. Driving cultural transformation through a human-centered design approach.Responsible for leading DWP's digital-first mindset agenda, which involves developing and driving strategies to drive cultural and behavioral change, and ensuring that we can continuously adapt so that serving our customers continue to be at the heart of everything we do. Leading the development and execution of Reverse Pitch, including the design and delivery of events that bring together government departments, start-ups, and industry experts to co-create solutions to complex social and environmental challenges. Show less
  • Ibm Ix
    Service Design Lead
    Ibm Ix Oct 2020 - Present
    London, England, United Kingdom
    UK National Healthcare App Service Design LeadEstablished service design and user-centric best practices, leading a team of 8 skilled service designers. Collaborated with service managers and product owners to align user objectives with government policy objectives. Introduced design concepts, set strategic directions, and embedded best practices.IBM Healthcare Business TransformationLed internal business transformation activities to reshape the operating model. Taking a… Show more UK National Healthcare App Service Design LeadEstablished service design and user-centric best practices, leading a team of 8 skilled service designers. Collaborated with service managers and product owners to align user objectives with government policy objectives. Introduced design concepts, set strategic directions, and embedded best practices.IBM Healthcare Business TransformationLed internal business transformation activities to reshape the operating model. Taking a people-led approach, introduced new governance structure, communication approaches and targetbusiness design approaches to ensure more efficiency within the team. Pioneered activities as the Chief Happiness Officer to drive greater engagement across the team to reduce attrition.bp Pulse Service Design LeadFocus on enhancing bp Pulse new member onboarding and EV charging experience. Established Service Design practices and led cross-functional teams to improve user satisfaction and engagement, and supported business in designing and identifying approach to implement a new target business design. Show less

Emily Percy Skills

Writing Service Design Retail Ux Research Sales Microsoft Powerpoint Event Planning Data Analysis Communication English User Requirements Microsoft Office Microsoft Word Microsoft Excel Design Thinking Event Management Training Time Management Customer Service Teamwork Problem Solving Analysis Retail Sales Telephone Skills

Frequently Asked Questions about Emily Percy

What company does Emily Percy work for?

Emily Percy works for Ibm Ix

What is Emily Percy's role at the current company?

Emily Percy's current role is Experience Designer.

What is Emily Percy's email address?

Emily Percy's email address is em****@****ibm.com

What are some of Emily Percy's interests?

Emily Percy has interest in Human Rights, Education, Politics, Environment.

What skills is Emily Percy known for?

Emily Percy has skills like Writing, Service Design, Retail, Ux Research, Sales, Microsoft Powerpoint, Event Planning, Data Analysis, Communication, English, User Requirements, Microsoft Office.

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