Seconded to DWP Digital. Driving cultural transformation through a human-centered design approach.Responsible for leading DWP's digital-first mindset agenda, which involves developing and driving strategies to drive cultural and behavioral change, and ensuring that we can continuously adapt so that serving our customers continue to be at the heart of everything we do. Leading the development and execution of Reverse Pitch, including the design and delivery of events that bring… Show more Seconded to DWP Digital. Driving cultural transformation through a human-centered design approach.Responsible for leading DWP's digital-first mindset agenda, which involves developing and driving strategies to drive cultural and behavioral change, and ensuring that we can continuously adapt so that serving our customers continue to be at the heart of everything we do. Leading the development and execution of Reverse Pitch, including the design and delivery of events that bring together government departments, start-ups, and industry experts to co-create solutions to complex social and environmental challenges. Show less

UK National Healthcare App Service Design LeadEstablished service design and user-centric best practices, leading a team of 8 skilled service designers. Collaborated with service managers and product owners to align user objectives with government policy objectives. Introduced design concepts, set strategic directions, and embedded best practices.IBM Healthcare Business TransformationLed internal business transformation activities to reshape the operating model. Taking a… Show more UK National Healthcare App Service Design LeadEstablished service design and user-centric best practices, leading a team of 8 skilled service designers. Collaborated with service managers and product owners to align user objectives with government policy objectives. Introduced design concepts, set strategic directions, and embedded best practices.IBM Healthcare Business TransformationLed internal business transformation activities to reshape the operating model. Taking a people-led approach, introduced new governance structure, communication approaches and targetbusiness design approaches to ensure more efficiency within the team. Pioneered activities as the Chief Happiness Officer to drive greater engagement across the team to reduce attrition.bp Pulse Service Design LeadFocus on enhancing bp Pulse new member onboarding and EV charging experience. Established Service Design practices and led cross-functional teams to improve user satisfaction and engagement, and supported business in designing and identifying approach to implement a new target business design. Show less