• Analyze raw data and develop weekly, monthly, and annual reports that depict business growth and productivity related to key performance indicators• Identify data anomalies and determine root causes• Forecast material inventory and schedule transportation accordingly• Collaborate with the financial team to confirm accurate customer invoicing amounts• Oversee and direct the operations support staff• Perform cross functionally to ensure daily operational needs are met• Facilitated the acquisition team in the customer data software transition by collecting and visualizing relevant data utilizing SQL reports and Excel

• Communicated with customers and coordinated dispatch of service to 20 drivers• Addressed and resolved customer concerns in a timely manner• Prepared and finalized route paperwork for billing• Implemented a tracking and reporting system for overweight containers