• Ensure excellent customer service while providing visitors with accurate information, solutions, and resources while adhering to federal and state laws, FERPA, and university policies and procedures• Serve as the first point of contact for complex or escalated situations requiring a high level of expertise• Supervise wage staff and manage the satellite office at the Mason Square campus• Provide technical troubleshooting support to visitors as needed regarding Mason software and processes• Collaborate with internal partners to address and research complex, multilayered issues with strong attention to detail, ensuring problems are resolved effectively the first time

• Manage a portfolio of 30+ global sponsoring partners (foreign governments, nonprofits, and corporations) representing 60+ countries• Strengthen existing partnerships and forge new ones by engaging stakeholders, both domestically and abroad, through visits to corporate headquarters, ministries, embassies, and international offices• Demonstrate excellent judgement, sensitivity, and communication skills, particularly when dealing with prominent government officials, executives, and other stakeholders• Provide excellent customer service to students, partners, and families with patience and cultural sensitivity, emphasizing customer-oriented support• Supervise professional staff and student employees to ensure quality service, accuracy of documentation, and policy compliance• Implement comprehensive international recruitment strategies and represent Penn State in a positive and professional manner• Oversee campus visits and delegate staff/resources to ensure customer satisfaction

• Oversee the administration of over 60+ sponsored programs, working closely with sponsor partners to ensure successful implementation and client satisfaction• Support and advise the 1,000+ sponsored student population across all 24 Penn State campuses on matters related to program requirements, academic support, student resources, government compliance, and university policy• Strengthen support infrastructure for sponsored students by leading a cross-functional advisory committee of key stakeholders across the university (Admissions, Academic Advising, Immigration Advising, Registrar, Billing) to raise awareness and provide guidance related to better serving this unique population• Supervise remote and in-person part-time wage staff• Plan, coordinate, and execute student programming throughout the year to achieve co-curricular learning outcomes, i.e. cultural exchange, caring for mental health, building a sense of belonging

• Lead one-on-one and group tutor sessions with undergraduate Division 1 athletes• Identify short- and long-term goals with students and develop objectives to help meet those goals• Facilitate critical thinking and teach other strategies to encourage independence and active learning

• Work closely with professors and students to identify strategies to enhance the learning experience• Uphold university policy and standards by proctoring exams and ensuring academic integrity• Grade and review exams, homework, and other course materials

• Act as a prime leader, role model, and community builder within the residence halls on campus as a university representative and student advocate• Mentor and advise 126 undergraduate students regarding personal and academic goals• Prepare interactive and engaging programs for students surrounding issues such as diversity, personal development, and university policy