Emily Rami Email & Phone Number

Remote

Dedicated and results-oriented professional with a proven track record of driving operational efficiency and process improvement in the healthcare industry. Leveraging expertise in Microsoft Power Platform products, I successfully implemented transformative initiatives to streamline operations and enhance productivity across multiple teams. Through continuous education programs on Microsoft Power Platform products, I empowered teams to leverage data projection effectively, driving informed decision-making and optimizing resource allocation.My commitment to enhancing user experience and process flow has been evident in the development of a PTO App in PowerApps Canvas, which reduced time for leaders to review time off requests and improved overall efficiency. Additionally, I developed a Trend Tracker App to identify trends and provide insights leading to process improvements.

Pittsburgh, Pennsylvania, United States

By developing a leadership Power BI dashboard connected to the created applications, I was able to centralize information for leaders, enabling informed decision-making and fostering collaboration across teams. Furthermore, I compile monthly scorecards for the Marketplace and Training teams, providing executive leadership with a snapshot of overall productivity and performance.

United States

Seasoned leader with a proven track record of success in managing and mentoring teams of claims examiners and adjusters in the health insurance industry. With a focus on driving operational excellence and fostering a positive work environment, I've been dedicated to empowering my team to achieve their highest potential.As a leader, I provided strategic direction and guidance for provider communications, Through effective leadership and collaboration, I enhanced team operational performance by identifying trends and implementing targeted strategies for improvement.I conducted annual performance reviews for direct reports and held recurring one-on-one meetings to provide personalized guidance and support. Additionally, I actively participated in interviewing and hiring new team members, ensuring the recruitment of top talent that aligns with our organizational goals and values.

As a Member Engagement Lead on the Flex team at UPMC Health Plan, I successfully led direct reports through coaching sessions on process improvement techniques, resulting in a significant increase in customer satisfaction scores to 98% and above. By providing targeted guidance and support, I empowered my team to identify opportunities for optimization and implement strategies to enhance the overall customer experience.As a member of the Medicaid Resource Unit, I excelled in assisting representatives with questions about the health plan and handling escalated member issues to provide first-call resolution. I also possessed expertise in adjusting claims and coaching representatives on complex cases, ensuring compliance with industry standards and regulations.

Dedicated and experienced professional with a proven track record in the health insurance industry. I excel in assisting members with their health plan needs, ensuring accuracy in insurance claims, and providing exemplary customer service. As a seasoned mentor and trainer, I've successfully onboarded and supported numerous representatives, contributing to the growth and efficiency of the team. Additionally, I possess strong editorial skills, having served as the editor-in-chief of a monthly newsletter, delivering engaging content to subscribers.

Verona, Pennsylvania, United States

I handled large volumes of transactions while providing exceptional customer service. My role encompassed managing cash transactions, addressing customer inquiries about products, and ensuring a seamless checkout experience. I am always dedicated to delivering personalized assistance, resolving concerns promptly, and contributing to the overall satisfaction of every shopper.

I worked one on one with the Office for Students with Disabilities with students to help with their time management and study skills.

Oakmont, Pennsylvania

I organized the books that were returned to the library in alphabetical order and by genre. I then put them back on the shelves. I also worked with the library patrons and checked their books out. I helped run the "Squirrels Nest" in the basement level of the library which is where books were sold that were donated.

Bachelor Of Arts - Ba, World Language And Cultures, 3.6

Activities and Societies: Marching Band, Sigma Alpha Iota Women's Music Fraternity, Sigma Alpha Pi - National Society for Leadership.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: Sigma Alpha Iota International Women's Music Fraternity (2012-2015), Sigma Alpha Pi National Society.