• Manage up to 100 customer support, operations and LSP requests daily• Inspect and maintain SAP material master data to ensure accuracy resulting in fewer system failures and increased productivity• Collaborate with internal teams and LSP’s to file claims, sustain inventory levels and problem solve EDI exchanges• Analyze and troubleshoot the root cause of EDI functions to decrease the values of late or billed not shipped orders• Monitor, investigate and resolve up to 50 IDoc failures daily• Developed a new Damage Complaints & Claims Process with the leadership team resulting in reducing logistics complaints from more than 5% to less than 1% • Drive business process improvement by constructing cross-trainings of internal teams to improve accuracy and efficiency, and deliver cost savings

• Awarded "Above & Beyond" certificate for leading customer support team through business acquisition and SAP implementation• Successfully piloted the customer support team through a “go live” project involving a simultaneous business acquisition and SAP implementation• Trained and led customer support team to develop proficiency in the role to strengthen customer satisfaction• Communicated with B2B and B2C customers to provide support with orders, complaints, product inquiries, escalation resolutions, and to establish and sustain business relationships• Facilitated a partnership with sales and operations teams to practice lean methodology for the benefit of customer satisfaction and business development• Built and maintained SAP customer master data records to improve accuracy and increase advancement• Collaborated with GHX as an EDI partner to provide an automated and more operationally efficient ordering process to our healthcare customer base

• Selected as Customer Service Account Manager for top account in Product Care• Managed Amazon.com account using SAP to place 40 to 50+ orders daily• Communicated with customers to set order expectations involving pricing discrepancies, shortages, stock issues, expedites, etc.• Implemented process improvement techniques and problem solving strategies to successfully resolve any emergency situations• Worked closely with plant and logistics teams to ensure orders ship complete and on time• Record, take ownership and settle customer complaints to secure complete customer satisfaction• Trained/mentored new hires for distinguished account and in building client relationships• Ran daily reports to ensure entire order process is complete• Built relationships with customers utilizing them to manage requests• Point of contact for communication between Credit, Sales, Logistics and Manufacturing to provide a low effort experience for the customer

• Supported Associate Manager in leading team of 12-20 part time and full time sales reps• Managed sales floor to regulate queues, provided on-the-spot support to nearly 200 sales reps across 3 locations, and to reconcile customer escalations• Implemented motivational strategies, planned team bonding events and activities, and worked 1-on-1 with team members to boost morale and meet performance goals• Ran performance reports and completed quality checks for team members• Assisted with new live chat path resulting in reducing abandonment rates from more than 10% down to 2.3%• Performed in Sales and Service Representative role assisting customers and topping performance measures daily• Recognized with “All Star” award on sales team for exceeding performance measures and exuding leadership and positivity• Selected as Interim Data Reporter to run Sales Trends reports across 3 locations

- Managed and led a team of 13+ sales representatives- Challenged and coached team members to exceed productivity, quality, and performance goals- Provided training sessions and resources to promote team member growth- Increased performance measures of all team members during interim period- Assisted team members in obtaining promotions and achieving up-to-speed status in sales

• Provided high quality customer service via phone, live chat and email to 60+ customers daily through design assistance, price quotes and ordering process• Became up-to-speed as Core Sales Rep and moved to Flex Sales Team within 7 months of being in sales• Trained/coached new sales reps conducting quality check-ins, organizing 1-on-1 meetings, and providing feedback• Consecutively exceeded monthly performance measures up to 200%• Provided office tours and directed exercises for potential new hires

• Constructed diverse classroom management practices to teach classroom of 18-20 third graders• Communicated with parents/guardians weekly to update them on their child’s progress• Implemented teaching methods and strategies to work towards successful end of grade test results• Conducted motivational plans to guide appropriate behavior• Selected to fulfill full time teacher role through end of school year after internship