Headed and accounted for interviews and follow-ups with COVID-19 patientsWas responsible for record searching and contact verification and investigation.• Collected and recorded information obtained from the case interview and contact gathering into the data system in accordance with standard operating procedures.• Followed approved scripts and protocols, provided people with approved information regarding isolation and quarantine procedures, and if appropriate, referred them for testing.• Provided information as to where to find other social and/or health resources using approved script or resource list.• Protected and maintained individuals’ privacy and confidentiality.• Managed assigned caseload and ensured prompt and accurate data entry and follow-ups with cases and/or contacts and escalated cases to supervisor, as appropriate.• Consulted with healthcare providers about COVID-19 diagnosis.• Provided cases with approved information about NYS isolation and quarantine procedures.

Used a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determined exposure, assessed symptoms, referred for testing according to established protocols, and provided instructions for isolation or quarantine. Maintained ongoing communication with contacts to assess symptoms, ensured compliance with quarantine and determined social support needs and/or handled reporting of issues that arose. Required to follow set scripts and adhered to policies and procedures provided by NYS. Complied with Department training regarding confidential information related to personal information. • Worked in collaboration with the Case Investigator from the local health department (LHD).• Called contacts of newly diagnosed cases.• Communicated with contacts in a professional and empathetic manner and maintained emotional and cultural awareness.• Collected and recorded information on symptoms and needs into the CRM with accuracy.• Provided contacts with approved information regarding NYS isolation and quarantine procedures, and if appropriate, referred them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.• Followed a set script and informed contacts about the importance of isolation or quarantine and what to do if symptoms are present or developed.• Maintained daily contact with Team Supervisor.

Assisted disabled students by providing them with clear and concise notes, assuring to provide main ideas and facts, highlighted assignments and all other important information after each class meeting. Uploaded all information to myDSS server within the time allotted. Complied with confidentiality and FERPA guidelines.