I joined SLG in 2017 and looked after the Lansdown Grove hotel for a year under the Coast and Country Brand, I then took the hotel through a magnificent refurbishment created by the team behind Country Living, the UK’s bestselling home interest magazine. The hotel is located in the heart of Bath ‘Bringing the country to the city’, it offers an oasis of calm, yet are an easy walk from the centre of town, making it the perfect base from which to explore Bath

Interim Manager whilst Akkeron decided the future of the hotel

The Grand is the flagship of the Richardson Hotels group and is a 137 bedroomed hotel with a 50/50 split between Food and Accommodation. The business has become predominantly leisure since the downturn in conference and corporate. However with the introduction of pro-active selling we started to recover some of this market. The hotel has a reputation for excellent food and service locally and we do support many local activities, which keeps our profile high in the town.• Implemented… Show more The Grand is the flagship of the Richardson Hotels group and is a 137 bedroomed hotel with a 50/50 split between Food and Accommodation. The business has become predominantly leisure since the downturn in conference and corporate. However with the introduction of pro-active selling we started to recover some of this market. The hotel has a reputation for excellent food and service locally and we do support many local activities, which keeps our profile high in the town.• Implemented purchasing systems resulting in a saving of £29,000• Reduced the wage bill by £40,000 • Updated HR and H & S systems, re-writing the staff handbook• Researched and installed Protel into the hotel Show less

Fully responsible for all aspects of the lodge.98 bedroomed lodge, 60 bedroomed drivers lodge and 169 bedded Staff CampImplemented hygiene standards, introduced pro-active training plan training plan, reduced complaints,managed full refurbishment project, increased skills of negotiation and learned cultural to manage differencesThe lodge was in a remote part of Tanzania, so introduced all sorts of new challenges.

Hitchin Priory is a beautiful Grade 1 listed building in the heart of Hitchin HertfordshireAs the centre manager I was responsible for all aspects of the business.In addition to being a busy conference centre it was also a well known wedding venue with over 60 weddings per year.A large part of this role was the sales of the centre and I became very involved in this during my time at the Priory.

Thistle Manchester - Resident Manager 1995 - 1997Thistle Luton - General Manager 1997 - 1999Thistle Brands Hatch - General Manager - 1999-2004

Marina Resort Hotels - Assistant Manager - 1990 - 1992Relief General Manager - Relief General Manager - 1992Denbigh Arms hotel - General Manager - 1992 - 1995

Astor Hotel, Plymouth - Acting General ManagerRougemont Hotel, Exeter - Deputy General ManagerAvon Gorge Hotel, Bristol - Senior Assistant ManagerHospitality Inn Glasgow - Assistant Rooms Division Hospitality Inn Portsmouth - Deputy Manager

This was a management training scheme where I covered all areas of the businessOld Ship Hotel, Brighton - Food & Wine ServiceVictoria Hotel, Sidmouth - ReceptionThurlestone Hotel, South Devon - Housekeeping and PorteringLivermenad Hotel, Torquay - KitchenUniversity Arms Hotel, Cambridge - Bar / Cellar/ Control