Client success manager to global and national clients, developing customized strategies and solutions to stregnthen the partnership through rational engagement. Leverage a consultative approach to build relationships as a trusted client advisor incorporating leveraging deep client knowledge to align company solutions to client goals and needs.

Develop and enhance strategic business partnerships by building trust with our clients' key decision makers to drive client retention and improve loss prevention. Possess a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. Identify new service or product opportunities and coordinates as necessary with Sales. Serve as a liaison between our client and ADP, serving as an internal client advocate.

Mastery knowledge of all products and services offered and work with clients and prospectsto identify solutions tailored to unique needs.Enlists the support of sales specialists and various product implementation members inorder to maintain timelines and customer satisfaction.Facilitate a positive onboarding experienceMeet existing customers to review current services and expand sales opportunities.Prospect and conduct face-to-face sales calls with business executives and directorsthroughout assigned territory.Trained peers and management team on internal system supports and implementationplans.Negotiated prices, terms of sale and service agreements.

Acted as primary contact and account manager for 72 small businesses generating$1mill in annual revenue.Acted as primary Human Resources contact for clients in my book of business.Facilitated inter-departmental communication to effectively provide customer support.Provided coaching and assistance for client's implementation of performance appraisalsystems.Consulted with clients after sales and contract signings to resolve problems and provideongoing support.Established operational objectives and work plans and delegated assignments to appropriateinternal partners.Developed highly empathetic client relationships and earned a reputation for exceedingservice standard goals. Followed-through on all critical inter-departmental escalations to increase customerretention ratesAdvised clients on adherence to applicable Federal and State Laws.EDUCATIONDeveloped and administered training programs on various related topics.Assisted clients with benefit plan setups and quotes from various insurance carriers andadvise clients on selection of employee Group Health offerings throughout theimplementation process.Prepared and conducted annual Open Enrollment setups for Insurance (including Medical,Dental, Vision, Life, LTD and STD), Flexible Spending Accounts, and Retirement Plans(401K).Developed Employee Handbooks, Job Descriptions, and New Hire Orientations.

Active recruiting life cycle participant. Developed job boards, created candidate profiles, sourced, conducted telephone screens and conducted behavioral based interviews. Extended job offers and supported post hire activities (promotions and terminations).Routinely created and maintained job postings using major internet job boards such as www; Recruited for both exempt and non-exempt levels. Processed weekly payroll for 100+ contract employees. Maintained appropriate tax paperwork including documentation of I-9 verification.