Taking commissions on a casual basis.

In-office B2B customer support role. Provided support to Customer Account Managers, including performing their duties when absent such as invoicing.Professional communication with clients over the phone and via email using correct email etiquette and language.Proactively dealt with and resolved customer complaints in a considerate and timely manner.Investigated email enquiries, including order status and tracking.Processed orders and ensured their accuracy.Streamlined job processes via creation of job trackers through Excel and Google Sheets.Used required systems including JobBoss, TMS, and Mintsoft.Assisted colleagues with IT and technical issues and enquiries.Took initiative in creating and designing training materials to make roles and information accessible to others.Trained independently and researched processes and programs in order to further my understanding.Actively assisted in other departments to ease workload, including hands-on experience in fulfilling customer sample orders. Regularly checked in with colleagues to see how they were doing and if I could help in any way.Voluntarily assisted in cases of emergency and health and safety issues.

Role performed concurrently with Website Coordinator for subsidiaries of Shortstay England Ltd; My House Online (estate agent) and Inspire Interior (soft furnishings retailer).Researched and analysed estate agents and property market trends.Copywriting and content creation; included research, planning, writing, and distribution of blog posts.Responsible for creating informative videos using appropriate software including Adobe Rush, Premiere Pro, and Audacity. Recorded and edited audio, researched and compiled intellectual property in accordance with copyright law, edited, and rendered projects. Ensured videos were accessible by manually subtitling.Use of social media platforms including Facebook and Instagram for marketing purposes.Consistent creative input, including marketing ideas, planning for projects, web design, and product presentation.

Role performed for subsidiaries of Shortstay England Ltd; Inspire Interior (soft furnishings retailer) and My House Online (estate agent).Updated and maintained the website using content management system Shopify.Performed market research of brands, products, customer bases and customer trends.Consistently uploaded products, including writing descriptions and product specifications, editing product photos, creating colour and pattern swatches, classifying and tagging of products, and use of search engine optimisation (SEO).Wrote, edited, proofread, and uploaded blog posts, including the use of basic html. Proofread and formatted contracts and other documents to a high standard.Produced content and marketing materials, including blog posts, leaflets, newsletters, posters, signage and advertisements for both digital and physical distribution. Ensured the written and visual quality of content.Created appealing designs using Photoshop, Illustrator, inDesign and Canva with the appropriate use of design aspects such as colour and layout.Ensured brand identity across all materials produced.Took part and represented the business in networking events online.Responsible for having created new signage for My House Online, including to let signs with interchangeable status cards.