• Assisted the Account Managers and credit team in processing mid-ticket applications by reviewing customer financial information, utilizing analytical skills to assess customer credit worthiness and preparing insightful presentations, enabling credit to make a more informed valuation of risk. These efforts contributed to the approval and booking of 17 deals valued at $6.1MM in total funded volume• Regularly prepared internal sales reports assessing broker clients’ performance under various KPIs, utilizing a keen attention to detail that consistently ensured accuracy of information; this provided the Management team with information necessary to make important business decisions and helped to guide conversations with broker clients• As part of the sales process, prepared and issued six figure purchase orders for clients, demonstrating customer service excellence and operational optimization by completing requests, both error-free and within a timely manner, leading to 100% customer satisfaction and maintained critical workflow

• Led new members of the team, answering questions, assisting in the completion of tasks, and ensuring that workers understood their responsibilities; this strengthened team cohesion and enhanced productivity as new workers became confident in performing work tasks • Observed food product with strong attention to detail, ensuring that quality standards were upheld; product which failed to meet quality standards would be discarded immediately to promote customer satisfaction and set an example for fellow workers• Demonstrated initiative during downtime, assisted fellow workers, cleaned, and ensured that everything was prepared before machines started back up, which increased workflow and promoted greater efficiency during startup

• Promoted from team member to supervisor after four months on the job by demonstrating exceptional work ethic, leadership, and team work• Organized team member placement charts at the start of each shift to create clearly defined roles by considering workers’ strengths and weaknesses when creating placement charts to promote efficiency and the highest possible level of worker productivity• Applied numeracy skills when counting cash tills at the end of the shift to ensure that tills were balanced; took initiative to reconcile all accounts

• Consistently delivered exceptional customer experiences by maintaining accuracy of orders and offering speedy and courteous service, allowing for repeat visits from patrons• Found opportunities to up-sell complementary products to guests’ orders, increasing store sales and better serving customers• Created and upheld an organized and cleanly work environment as well as a polite and professional presence when serving customers and working with fellow team-members and supervisors

• Conducted physical inventory• Filed catalogs• Organized the showroom