Emily Rushton Sahlani Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Plan, research, test, and deliver all end-user technical content and training resources for Nautical Commerce, a GraphQL API-based marketplace platform. - Collaborate closely with engineers to create comprehensive guides for end-users, developers, and API documentation. These resources help both internal and external users fully utilize our platform.- Develop e-learning videos and lead live training sessions for new user onboarding.- Regularly update and publish release notes to track new changes and features.- Manage and maintain demo environments, ensuring they are set up with integrations and kept up-to-date for training purposes.- Maintain and customize the front-end of our GraphQL API reference and Docusaurus documentation websites.

Toronto, Ontario, Canada

Worked closely with product and engineering leadership to ensure Agile SaaS releases are planned, executed, and validated on schedule in a fast-paced and highly-regulated industry. Also managed a technical writing team and oversaw all release & end-user documentation.

Toronto, Ontario, Canada

Grew the technical writing team & led the documentation efforts to support the needs of our growing application. Identified scope of release work and assignments for writing team. Managed day-to-day operations and publishing activities for our online help website and GitLab repository. Delivered supporting documents for each release, including release notes, online help, video tutorials, and reference guides.

Toronto, Ontario, Canada

I was the first technical writer on a team preparing to launch a new cloud-based application. I was responsible for building and launching an online help site for a cloud-based software application (Vault Safety) while publishing documentation for each release.

Burlington, Ontario

Delivered documentation targeted to IT administrators for multiple products with concurrent release schedules in an Agile environment. Resolved peers’ technical DITA XML issues and performed XML quality standards reviews for team members, as an appointed information architect. Reduced translation costs by expanding content reuse in existing manuals and removing redundant content. Improved user interface verbiage quality by performing code reviews and editing user-facing text.

Burlington, Ontario

Created and edited software documentation, including installation, operation, and maintenance instructions. Developed a set of PDF SEO best practices to improve searchability. Collaborated with engineering teams in both Waterfall and Agile environments to prepare documentation for end-user activities.

Hamilton, Ontario

- Individually met with clients to draft legal documents, including applications, affidavits, separation agreements, and financial statements- Performed service and filing of documents and disclosure- Drafted and managed correspondence- Tracked detailed time records for Legal Aid billing- Prepared invoices and billed Legal Aid and retainer accounts- Managed the reception desk- Scheduled a senior lawyer’s calendar

Waterloo, Ontario

- Wrote search engine optimized content for a variety of clients’ websites and industries- Maintained open communication with clients for revisions- Wrote internal promotional copy such as website content, press releases, blog postings, and film scripts- Managed professional social media accounts- Prepared business proposals and RFP bids- Wrote a successful RFP bid, winning a contract with the Government of Canada

Master Of Science - Ms, Technical Communications, Computer Industry Writing Concentration

Bachelor Of Arts - Ba, Honours English Language And Literature