Emily S. Email & Phone Number

Remote

Everett, Washington, United States

I started my career in a technology support office role at Edmonds Community College and then held a position at the Edmonds School District providing technology support from an office with some field technician support as well for nearly 4 years. My most recent professional experience was with Dell as a field technician supporting manufacturing personnel at the Boeing factory. I organized and prioritized tasks to set a schedule for work day. I gained familiarity with dealing with… Show more I started my career in a technology support office role at Edmonds Community College and then held a position at the Edmonds School District providing technology support from an office with some field technician support as well for nearly 4 years. My most recent professional experience was with Dell as a field technician supporting manufacturing personnel at the Boeing factory. I organized and prioritized tasks to set a schedule for work day. I gained familiarity with dealing with production impacting issues. Over the course of my employment I documented 1000+ issues and resolutions in a ticketing system. I provided remote support to teammates. The team was disbanded as the effect covid-19 had on the aerospace industry became more prevalent. Outlook, SSO, IT support, Computer support, Computer repair, Remote support Show less

Technical support for devices at use by staff and students at school sites. Resolved 500+ student technical issues on 1:1 devices annually. Documented 300+ issues and resolutions in ticketing system. Conducted operations of support office in charge of 1500+ devices independently.IT support, Computer support, Computer repair, Website editing, Google drive, Knowledge base content editing, Knowledge base content creation, Technical email support, Remote support

Lynnwood, Washington, United States

IT Desk Side Support, Business Relations Team LeadPart of IT support team for software and devices at use by students at EdCC. Promoted from IT support to Business Relations team lead. Business relations, IT support, Knowledge base content creation, Knowledge base content editing, Workshop development, Technical phone support, Technical email support, Spiceworks ticketing system, Remote support

Associate Of Science - As, Network Technology

Remote Work 101 - Certificate Of Completion

"Remote Work 101 is a complete system built with high-value resources to help you find remote work and be successful in your remote work.

Certificate, Network+

"Network+ ensures an IT professional has the knowledge and skills to: Design and implement functional networks Configure, manage.