Emily Kay Email and Phone Number

-Line management of team of up to 7 Operations Executives (caseworkers) across a range of functions-Overseeing delivery and performance of our partnerships with Local Authorities -Using Beam’s CRM to oversee thousands of member accounts and ensure customer success -Managing complex member cases including feedback and complaints and complex risk related issues-Mapping out strategies and targets on a quarterly basis and being accountable to these-Innovation of our operational model as Beam scales and evolves-Overseeing activities to increase engagement with Beam

-Lead on Ark’s strategy and approach to careers education, information advice and guidance for 39 schools nationally -Support community of Careers Leaders to build and improve their school’s careers programme -Design and lead regular training for Careers Leaders across the Ark network-Manage all aspects of large scale events and programmes for students across the Ark network including: partner procurement and management, content design, logistical planning and risk management, feedback and evaluation-Support and coach students to select and secure post school options including at top universities or apprenticeships-Manage stakeholder partnerships including large 3rd sector and corporate partners

As below, with line management responsibility for the Programme Coordinator

- Line Management of Programme Coordinator- Supporting Ark’s research and approach to T level qualifications- Strategic programme planning- Managing programme budget of over £44,000- Reporting to Senior Management Team, working with senior school leaders- All other responsibilities listed under PP Programme Officer

-Creating a year round curriculum of wrap-around support for the programme across 13 sixth forms (~750 students), including:-Creating weekly lessons for 13 sixth forms (including creating PowerPoints, student workbooks and teacher guidance) -Designing and running events for up to ~180 students at a time including designing and delivering sessions-Designing and running regular teacher training for community of 50+ teachers and senior leaders, plus bespoke support -Working with employer and HE partners to support the programme including sourcing and curating new partnerships -Designing and implementing monitoring and evaluation throughout the programme-Designing promotional materials e.g. leaflets, webpage, sessions; using data to target suitable cohorts of students to recruit-Dec 2017-July 2019- Designing and supporting delivery of pilot version of the programme including supporting implementation of AQA academic qualification

-Leading a team of engagement coordinators in the recruitment of over 800 young people to the NCS (National Citizen Service) programme and overseeing young people’s applications in preparation for participation in the programme.-Overseeing engagement with a range of over 50 institutions, including mainstream schools and colleges and SEN schools by working with head teachers and others to plan a tailored sales strategy of school engagement.-Working alongside Central Marketing and managers develop strategy and campaigns for recruitment.-Troubleshooting issues raised by applicants including serious complaints. -Working towards, and achieving, local and national recruitment targets by planning and implementing successful sales and marketing strategies -Monitoring progress against targets and accounts using ‘Salesforce’-Coaching and mentoring individuals in my team through 1:1 and team meetings. -Recruiting staff through phone interviews -All other duties listed under ‘NCS Engagement Coordinator’ role

-Recruiting young people to join the NCS programme and supporting them and their parents /guardians through the application process. -Working with schools to create tailored marketing strategy of school engagement alongside educational professionals.-Planning and delivering high quality events including assemblies and classroom sessions for young people and their parents/guardians. -Working closely with young people, parents/guardians to deliver high quality customer care including dealing with concerns and objections. -Working with young people from a range of backgrounds including English as a second language, looked after children and unaccompanied minors-Working to local recruitment targets and stretch targets.-Use of CRM system, Salesforce, to create views, reports and dashboards to monitor applications and accounts.

-Supporting looked after children between the ages of 16-18 years to develop their independent living skills -Working with young people with a range of needs including those who self-harm, asylum seekers, and young people with lack of emotional regulation. -Supporting young people with their physical and mental well being by arranging medical appointments and working with young people to improve their health. -Advocating for young people at meetings and providing information on their progress and needs. -Working alongside social workers, educational professionals, police, YOT and other professionals to plan and manage young people’s care plans, educational plans, health plans etc. -Completing reports including daily interaction logs, incident and missing person reports. -Designing and delivering keywork sessions tailored to the needs of specific young people. -Managing finances of the home.

Planning and teaching lessons in Hebrew and Jewish studies to classes of students aged 6-14 years of age. Monitoring progress of students and ensuring all are engaged and keeping up with lesson aims.

Opening up and Closing bar. Serving customers. Ensuring bar area remained clean and tidy.

Making pizzas to order as part of a production line. Ensuring food preparation area remained clean and tidy. Ensuring production line was kept topped up and organised.