Emily Sanjines Email & Phone Number

Alexandria, VA

• Meet with multiple clients on a daily basis, review clients concerns, dispatch work to the appropriate technicians to ensure timely repair.
• Supervise daily workload of multiple technicians while performing quality management checklists to assure clients that efficient and quality work has been performed.
• Surpasses monthly sales goals, while maintaining a high customer service satisfaction index and fostering long term relationships.

Fairfax, VA

• Managed a team of three technicians’ productivity, quality and performance.
• Met and exceeded monthly sales goals on a regular basis with excellent customer service satisfaction.
• Ensured timely delivery, consistent quality and cost effective solutions to all customers needs.

Fairfax, VA

• Worked closely with upper management to develop and manage new marketing and sales prospects using CRM (customer relationship management) strategies.
• Managed sales team and supervised implementation and support of programs and problem solutions.
• Interacted daily across multiple company functions including: marketing, operations, training, as well as maintaining relationships with vendors.
• Motivated and directed a sales team to continuously exceed sales and target goals.
• Helped manage marketing firms and ad agencies associated with BMW of Fairfax to develop new and creative marketing programs that improved brand awareness.
• Supervised and lead company online initiatives.