Emily Sayed Email & Phone Number

Florida, United States

Fort Lauderdale, Fl, Us

-Lead requirements gathering sessions with multiple Federal client offices to understand their needs, pain points, and document detailed requirements in Azure DevOps. -Identify inefficiencies in Federal clients’ business processes and recommend improvements to streamline operations and reduce duplicate efforts. -Collaborate with cross-functional teams to gather and document requirements, ensuring clear communication and alignment between Federal stakeholders. -Maintain ongoing communication with Federal stakeholders to address questions, concerns, and changes throughout the agile project lifecycle. -Lead user acceptance testing (UAT) efforts, coordinating with end-users to validate system configurations and guarantee seamless implementations.

-Provide expert guidance on the delivery of CRM solutions to improve institutional outcomes and the student experience.-Lead business process re-engineering sessions to help colleges and universities design intuitive CRM solutions to maximize recruitment efforts, increase student engagement and retention, and improve the efficiency and efficacy of operational practices.-Guide customers through complex configuration of system functionality based on industry best practices and institutional requirements.-Facilitate user acceptance testing (UAT) and training of institutional super users and system administrators.-Research, troubleshoot, and resolve configuration, data, and integration related system issues.-Manage internal and external customer expectations proactively and consistently from project initiation to project closure.-Provide feedback and recommend strategies to improve effectiveness of employee onboarding processes to increase employee retention and satisfaction. -Serve as a peer mentor for new and existing consultants and cross-functional peers.

-Admissions Officer and faculty liaison for Doctor of Nursing Practice degree and Nursing Specialty Certificate programs.-Revised application process improving budgetary predictions and decreasing volume of dematriculations.-Designed and created application review forms and application processing workflows for multiple stakeholders including faculty and staff.-Consulted various departments to review their current processes and identify end-user needs for new CRM implementation.-Co-created recruitment campaigns, events and communication plans utilizing Radius CRM.-Assisted with assigning and managing application reviews within AppReview. -Created queries and exports for historical data collection and tracking application and prospect trends.-Developed virtual On-Campus Experience for annual student recruitment event.-Cross-trained fellow Admission Officers on standard operating procedures.

Chapel Hill, North Carolina

-Admissions Officer and primary recruiter for all graduate programs.-Designed, implemented and tested online application systems, Slate by Technolutions and NursingCAS.-Created documentation for implementing user processes and training programs for a new application system.-Conducted data queries for admission and enrollment reporting.-Planned, organized and executed School of Nursing graduate recruiting events including graduate information sessions and admission interviews.-Managed and trained graduate recruiters and teaching assistants.-Administrative support for graduate Admission Committees.-Counseled prospective students regarding admission requirements, procedures and policies. -Attended local, state, regional and national conferences to promote UNC-CH graduate nursing programs.-Assisted in the development of recruitment publications and materials.-Processed all admission decisions, drafted and distributed admission letters.

Raleigh-Durham, North Carolina Area

-Developed online admission applications and established merchant accounts for application fees and deposits.-Performed all administrative processes and procedures for graduate admission. -Executed all registrar functions including assisting students with enrollment and course scheduling, and submitting program completion verifications for credentialing and employment.-Implemented online compliance database system. -Created official school documents including transcripts, immunization and consent forms. -Liaison between faculty, students and prospective applicants. -Administrative planning for transition from master’s to doctoral program including program budget and admissions applications.-Administrative support for Southern Association of Colleges and Schools (SACSCOC) visit. -Obtained initial program approval from NC State Approving Agency for VA education benefits.-Developed annual budget and independently managed all financial accounts.

Raleigh-Durham, North Carolina Area

-Managed, investigated and adjusted no-fault Med Pay claims.-Assessed applicable coverage and executed quality assessment of claims.-Oversaw $1,725,000.00 budget, set claim reserves and disbursed payments.-Produced internal monthly reports.-Produced and submitted MMSEA Section 111 monthly query and quarterly claims reports to CMS.

Raleigh-Durham, North Carolina Area

-Initial set-up of Med Pay and Automobile/Inland Marine claims.-Analyzed claims for misrepresentation.-Contacted medical providers to confirm outstanding balance on account.-Reserved rental vehicles for automobile claimants. -Established disaster-relief database for “Brief Bank” reference system.

Raleigh-Durham, North Carolina Area

-Sourced candidates through internal database system, emails, referrals, and social networks.-Conducted interviews, ran background checks and drug screens.-Prescreened potential candidates and performed all hiring processes.-Successfully filled job positions under short deadlines.-Managed calendar, scheduled interviews and appointments.