Emily Schaper Email & Phone Number

Kissimmee, Florida, United States

Responsible for the execution of all drink choices on Starbucks menu, as well as educates customers on store offerings and coffee culture. Adhering to all safety, cleanliness, and decorum standards while effectively multitasking in a fast-paced, high-demand environment. Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.

Orlando, Florida Area

Greet guests in a friendly and professional manner while managing front desk responsibilities for a 2000 plus room resort.Communicate resort information with guests and assist them with planning and coordinating activities, dinner reservations and daily plans.Provide individualized guest service performed guest recovery and partnered with supervisors and leadership when needed to assure guest’s needs were taken care of.

Watch Hill, Rhode Island

Welcome guests upon entry to the hotel, assisted with check in and check out.Answered phones and communicated guest requests promptly to the appropriate resort associates.Ability to work under pressure and manage and resolve guest issues or complaints.

Riverdale, New Jersey

Evaluate and execute daily production and responsibilities based on stock and ordersProperly tops and finishes all cake goods to create a fresh and appetizing presentationPerforms as a team member of the shop to help ensure a safe, clean and productive operation

Bridgewater, New Jersey

Handle food and beverage opening and closing responsibilities for concession stands, portable concourse stands, and catering areas for a stadium seating 6,000 plus guests.Oversee and lead hourly employees for successful game day operations.Coordinate luxury suite guest purchases, special requests and process Banquet Event Orders

Orlando, Florida

Efficiently served guests in a high capacity location. Performed daily tasks of cash handling, POS usage, stocking and store closing procedures. Provided exceptional guest service to enhance guest experience.

Whippany, New Jersey

Develop weekly activity plans for 2 and 1/2 - 3 year oldsEnsured that classroom areas were kept clean and free from hazardsSupervised students and immediately took initiative regarding any issues

West Orange. New Jersey

Assembled cakes for in store and custom orders Efficiently completed catering orders consisting of 8 Dozen plus pastries weeklySuccessfully kept in store display case stocked with production items

Butler, New Jersey

Baked and decorated custom cakes using buttercream and fondantCommunicated with customers and took down custom orders Baked and decorated sugar cookies with royal icing

Master Of Business Administration - Mba, Hospitality Administration/Management

Bachelor’S Degree, Food Service Management, Concentrating In Sports And Entertainment Facility Management, 3.5/4.0

Activities and Societies: Collegiate Softball TeamDeans List Member, Graduated Cum Laude

Associate’S Degree, Baking And Pastry Arts/Baker/Pastry Chef, 3.66/4.0

Activities and Societies: Collegiate Softball TeamDeans List Member, Graduated Cum Laude