-Analyzed data and developed initiatives to improve hospital processes;- Conducted patient satisfaction surveys, analyzed feedback, and implemented process improvements to enhance the overall patient experience;- Developed and distributed a micro-education program for nursing staff to train nurses on best practices in patient care and communication, in order to achieve a measurable increase in patient satisfaction scores;- Participated in weekly hospital operational meetings;- Improved patient experience by creating a “Welcome to The Unit” booklet for each inpatient unit;- Rounded on patients throughout the hospital to resolve any patient or family concerns;- Collaborated with multiple departments, while serving as a liaison between patients, medical staff, and administrative departments, in order to address patients’ inquiries and concerns.

-Collaborated with various departments, acting as a liaison between patients, medical staff, and administrative departments to address inquiries, concerns, and resolve issues. -Ensure patient satisfaction in all areas of the hospital. -Conducted patient satisfaction surveys, analyzed feedback, and implemented process improvements to enhance the overall patient experience.