Emily Shepherd Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Calgary, Alberta, Canada

- Identify, plan and lead external communications requirements for electricaldistribution and transmission projects.- Simultaneously manage communications for provincially approved multi-milliondollar projects, including the City of Calgary Green Line Relocations, CalgaryCancer Centre and No. 1 Substation Replacement Project.- Implement ongoing stakeholder engagement and issues managementstrategies to enhance the customer experience, and further ENMAX’s reputationand credibility.- Liaise with residents, landowners, communities, interest groups and governmentofficials to promptly and successfully negotiate and diffuse complex customerconcerns and escalations.- Develop strategic communications plans, document stakeholdercorrespondence and generate reports to understand customer behaviour andexperience, in effort to support ongoing process improvements.- Utilize GIS, PowerBI, Maximo, Borealis and Microsoft Suite to support proactivecommunications strategies, including couriered construction and outage notices,newsletters, and open houses.- Communicate effectively and comfortably to establish strong relationships withexecutive leadership.

Calgary, Alberta, Canada

- Professionally represented SAMRU by engaging with diverse audiences and promoting in-person programming of events, programs and services across campus- Provided information and assistance to students, and gathered feedback to aid marketing team- Assisted with planning, preparation and hosting of events

Calgary, Alberta, Canada

- Pitched, researched and wrote feature articles for magazine and blog publication. Helped organize and run community events in partnership with local brands, helping to drive traffic and awareness through social media promotion - Liaised with clients and contributors to create and curate content for our social media channels and blog, promoting local businesses and community events that align with and reflect our brand values- Managed social media channels and blog, strategizing and creating daily content and running promotions to drive engagement and sales

Calgary, Alberta, Canada

-Fashion columnist for Mount Royal University's student-run newspaper.

Calgary, Canada Area

- Worked closely with editors and contributors to ensure top quality and timely material to be published- Managed Facebook, Twitter and Instagram channels using Hootsuite, strategizing and curating content to drive engagement- Wrote insightful articles published in The Calgary Journal, receiving positive feedback from the community- PARKLUXE fashion show photo gallery published in The Calgary Journal, receiving significant attention online from organizers and fashion designers

Calgary, Canada Area

- Carried out monthly website and social media analytics reports, and performed continuous SEO tasks to increase site views and build a solid online presence for the company- Managed smooth operation of the company blog, creating visual designs, videos and written pieces to schedule for daily posts. Carefully curated content resulted in increased site views and social media followers - Assisted photographers at photoshoots, capturing behind the scenes footage for blog and social media publication, increasing audience engagement- Organized photoshoot opportunities, managed model portfolios on the online database, and submitted material for magazines for publishing, resulting in published content and company exposure

Airdrie, Alberta

- Created and managed Microsoft Excel spreadsheets to assist the Engineering and Quality department to track company suppliers.- Updated the company's Emergency Response Plan maps using Adobe Illustrator for the Airdrie, Houston, Syracuse and Bakersfield offices, and Calgary Test Cell facility.- Updated the engineering drawings database on the company's intranet, organizing documents into appropriate engine lines and modules.- Answered and transferred phone calls at reception, greeted customers and assisted with the sign-in process and creation of electronic visitor passes.- Sorted and packaged engine parts for both shipment and internal distribution.

Airdrie, Alberta

- Provided daily childcare for service to children ranging from 19 months to 10 years.- Supervised and directed children in a constructive and compassionate manner, reinforcing positive role model behaviours and manners.- Maintained order, security and sanitation of the childcare facility.- Carried out monthly observations and recorded the children's developmental and social growth/needs on file.

Faculty Of Continuing Education And Extension, Customer Service Excellence Certificate

Bachelor Of Communication, Journalism, President'S And Dean'S Honour Roll (2015 - 2018) 3.99 Gpa

Activities and Societies: The Calgary Journal (Reporter and Photographer), The Reflector (Reporter and Photographer), Student Ambassador.

Alberta High School Diploma, Honours With Distinction, Ap English Literature/Comp

Gsce