Led digital marketing and strategic growth initiatives, overseeing and formalizing business development, pipeline management, and opportunity capture to drive company expansion and elevate industry presence.Key Achievements:- Accelerated HUBZone Certification: Prepared HUBZone package, achieving certification in 2 weeks—a process that typically takes 2-6 months.- Expanded Contract Vehicle Portfolio: Secured GSA OASIS Plus HUBZone and Small Business Pools and a GSA MAS contract… Show more Led digital marketing and strategic growth initiatives, overseeing and formalizing business development, pipeline management, and opportunity capture to drive company expansion and elevate industry presence.Key Achievements:- Accelerated HUBZone Certification: Prepared HUBZone package, achieving certification in 2 weeks—a process that typically takes 2-6 months.- Expanded Contract Vehicle Portfolio: Secured GSA OASIS Plus HUBZone and Small Business Pools and a GSA MAS contract, broadening federal partnership opportunities.- First Prime Contract Win: Led proposal preparation, securing the company’s first prime contract.Agency Engagement: Responded to an average of 4 RFIs monthly, positioning our solutions with target agencies.- UI/UX Design: Directed UI/UX improvements for the company website and commercial clients, enhancing user experience and engagement.- Marketing Internship Program: Created an inclusive internship program, providing hands-on experience in digital marketing for diverse backgrounds.- Mentorship & Management: Managed and mentored digital marketing interns, fostering skill development within the team.- SBA Emerging Leaders Program: Collaborated on a 5-year growth plan through the SBA Emerging Leaders 2021 program, working closely with executive leadership.- Email Campaigns & CRM Implementation: Launched targeted email campaigns and integrated a CRM to streamline lead tracking and communications.- Website Revamp: Led a full website redesign using Webflow, Visual Studio Code, AWS CodeCommit, CSS, and HTML, resulting in increased traffic, improved SEO, and increased leads.- Industry Representation: Represented the company at major industry events, including the National HUBZone Conference, TechNet Cyber, DoDIIS, PEO events, Navy Gold Coast, and AFCEA West.- Content Development: Produced web content, blog posts, press releases, and a quarterly newsletter to boost brand visibility. Show less

At Trinity IT, I drive the growth of technology solutions for the Department of Defense through strategic business development, marketing, and quality management. I led initiatives that expand Trinity IT’s impact, from managing social media and guiding certifications to supporting proposals and improving organizational processes.Highlights:- Marketing & Social Media: Developed a comprehensive marketing plan, created targeted content, scheduled posts, tracked engagement metrics, and… Show more At Trinity IT, I drive the growth of technology solutions for the Department of Defense through strategic business development, marketing, and quality management. I led initiatives that expand Trinity IT’s impact, from managing social media and guiding certifications to supporting proposals and improving organizational processes.Highlights:- Marketing & Social Media: Developed a comprehensive marketing plan, created targeted content, scheduled posts, tracked engagement metrics, and refined social media strategies to boost brand visibility.- Proposal & Contract Support: Drafted and managed proposal documents, coordinated RFP schedules, and ensured timely submissions to enhance Trinity IT's competitive edge.- Market Research & Opportunity Identification: Conducted market and competitive analyses, forecasted growth opportunities, identified strategic partnerships, and analyzed procurement trends to optimize targeting, resulting in increased proposal submissions.- Quality Management & ISO 9001:2015 Certification: Supported ISO 9001:2015 certification, implemented a company-wide quality training program, and maintained the Quality Management System. Established process improvements, resulting in higher client satisfaction and on-time delivery, and reduced non conformances. - Certifications & Compliance: Researched and implemented strategies for HUBZone and other 8(a) certifications, advancing company growth in federal contracting.- Industry Engagement & Business Development: Represented Trinity IT at webinars, trade shows, and industry events to build relationships, leading to strategic partnerships and networking opportunities.- Team Collaboration: Active member of the Insider Threat Working Group and Quality Management Team, contributing to organizational security and quality improvements. Show less

I developed a comprehensive business plan for Trinity IT, proofread contract proposals, created a targeted marketing plan for our Department of Defense services, reconciled payroll, designed security identification cards, crafted advertisements, researched labor statistics for prospective contracts, and maintained organized filing systems.- Utilized tools including Adobe Acrobat Reader, Microsoft Excel, Word, PowerPoint, Basecamp, and ClickTime to streamline tasks and enhance productivity.

At the Registrar's Office, I assisted students with adding or dropping classes, completing paperwork, verifying graduation requirements, and addressing a wide range of questions about the University of Lynchburg. I also managed front desk operations, prepared transcripts, answered phones, and handled document scanning and filing.- Utilized Microsoft Word, Tera Term, CDS scanning software, as well as fax and copier machines to efficiently support office tasks.

I created advertising materials, managed social media accounts, promoted posts, edited the company website on WordPress, developed lead pages and pop-ups, designed customer surveys, and analyzed the results. Additionally, I created new sales PowerPoints, led email marketing campaigns, and developed sales materials.- Utilized programs such as Adobe Acrobat, Microsoft Excel, Word, PowerPoint, Benchmark, Hootsuite, SurveyMonkey, Salesforce, and WordPress to execute these tasks effectively.

I worked seasonally at Nordstrom in the women’s shoes department from June 2017 to August 2017 and returned for the holiday season from December 2017 to January 2018. During my tenure, I focused on building strong customer relationships, proactively reaching out to clients about upcoming sales and shipments. I organized the stockroom, assisted customers with shoe fittings and locating specific items, and efficiently operated the cash register to finalize sales.Highlights:- Developed… Show more I worked seasonally at Nordstrom in the women’s shoes department from June 2017 to August 2017 and returned for the holiday season from December 2017 to January 2018. During my tenure, I focused on building strong customer relationships, proactively reaching out to clients about upcoming sales and shipments. I organized the stockroom, assisted customers with shoe fittings and locating specific items, and efficiently operated the cash register to finalize sales.Highlights:- Developed a loyal customer base, with many returning to specifically request my assistance.- Promoted stockroom organization to improve efficiency and accessibility.- Maintained an aesthetically pleasing showroom that enhanced the shopping experience.- Enhanced customer satisfaction by providing personalized service and support.- Executed targeted email campaigns based on previous purchases using a customer relationship management system.- Expanded my product knowledge to better assist customers and drive sales.This experience allowed me to refine my customer service skills and contribute positively to the team’s success. Show less