Emily Smith Email & Phone Number

Woking, England, United Kingdom

- Directly managing a portfolio of contracts;- Contribute to the development of service specifications and contribute to the development and redesign of care pathways to ensure services commissioned provide quality and value for money;- Manage and proactively promote relationships with key stakeholders;- To coordinate inputs from Surrey Heartlands CCGs into non acute contracts hosted by other (external to Surrey Heartlands) CCGs or organisational bodies on our behalf and acting as the CCG representative where required;- Assist the Senior Contracts Manager to support the CCG to translate the commissioning intentions and priorities into signed contracts that meet national and local requirements, including financial and quality parameters;- Support the process to develop negotiating Strategies setting out agreed strategic commissioning and contracting objectives, both generic and provider specific, working collaboratively with other CCG partners, as required;- Assist in the provision of advice and support to assess appropriate contractual levers and risk sharing mechanisms to support the effective implementation of CCG change management programmes (QIPP) and drive systems efficiencies and productivity along the care pathway;- Co-ordinate the documentation to support the negotiations with providers on behalf of CCGs to sign off; including translation of contractual agreements into national contract templates that meet national guidance and auditors requirements.- Support the management of the Non Acute and Primary Care Services contract portfolio for the CCG so that business and strategic objectives are met by;- Monitoring performance against contractual targets and validating price and activity (claims management) and the wider performance metrics;- Managing contract compliance by ensuring early diagnosis of issues and timely, effective intervention to ensure that contractual plans and targets are delivered and risk assessments undertaken.

Leatherhead

- Provide high quality Contract Management Support, service, initiative and administrative support including information and contract analysis. - Reporting and analysis of contract information to support delivery of Surrey Downs CCG commissioning (SDCCG) intentions and objectives. - Enable, promote and support the effective use of contract data, information, knowledge and technology to improve, inform and support a portfolio of contracts, services, and initiatives. - Maintain constructive relationships with a broad range of internal and external stakeholders. - Working with members of the Contract Team to develop and implement contract management data collection systems that will provide accurate and timely contract data. - Maintain Patient confidentiality and understanding of Information governance and data protection. - Carry out analysis and reporting on data and monitor the processing of data and information. - Provide information to Senior Contract Managers on providers and statistical information matters.- Support training and induction of new and existing staff. - Provide Administration support to the Contracts Team on their day to day activities. - Carry out timely and accurate information analysis and reporting on agreed areas of contract portfolio and present findings in an agreed manner. - Developing and maintaining of contract databases.- Support implementation of Contract service, projects and initiatives through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team. - Organising meetings and events and providing secretariat services as required, including taking of minutes, preparing action logs and circulating papers. - Assist in the diary management requirements of Senior Contract Managers in connection with portfolio of contracts.

Leatherhead

- Diary management to the Planned Care Team and PA support to Head of Planned Care.- Administrative and project support to a number of service review projects thus enabling the team to manage and deliver a range of projects within required deadlines.- Organising and attending relevant meetings e.g. clinical and patient advisory groups as well as distributing associated documentation in a timely manner and responsible for the development of agendas and minute taking.- Sourcing and booking venues for various meetings- Maintaining electronic files- Supporting the development of referral proformas and templates- Working alongside clinical staff members to organise healthcare professional educational events.- Managing invoicing and payment processes with a range of stakeholders.- Building and maintaining both internal and external working relationships with a range of stakeholders including clinicians, patients, voluntary sector and CCG staff.

West Byfleet

- Daily management of queries; responding to publishers on day of query and advising finance team of any invoice and purchase order queries.- Inputting and updating advertisement schedules onto Data Valley System and amending any changes to the schedule made by clients and publishers as and when required.- Liaising daily with publishers, creative agencies and clients.- Typing up meeting minutes/notes of UK client lead from prospective client meetings.- Preparing background data for client meetings including information regarding click through rates for websites, page impressions, distribution of publication figures and readership figures.- Sourcing publications and websites for potential advertisement of products.- Updating documentation on the shared drive as and when required.- Ensuring copy deadlines are adhered to and notifying clients and creative agencies of copy deadlines.- Keeping a record of technical/ advertisement specifications required for publications and websites, and sharing this information with creative agencies- Keeping up to date with feature lists in publications and communicating these with clients.- Producing competitive spend reports using Nielsen AdDynamix B2B system, and sending these to clients.- Daily vouchering of advertisements and inputting onto Data Valley System; ensuring adverts ran in publications and on websites, filing a hard copy/digital copy and sending a hard copy/digital copy to clients.- Ensuring the library is tidy and all journals put away each week.- Use of Gold Vision system; linking documents and contacts as well as keeping the database up to date.

Knaphill

- Provide daily bed census figures to the executive management team and finance as well asto the North West Commissioning Support Unit.- Undertaking CPA Coordinator duties in line with previous role i.e. organising meetings and taking minutes, recording attendees, ensuring completion of reports, typing minutes and distributing to internal and external attendees, liaising with consultants and the multi-disciplinary team.- Recording the status of patients who are considered delayed discharges onto a database and reporting to NHS England on a weekly basis.- Recording the status of patient referrals, admissions and discharges within company database on a daily basis.- First point of contact on phone and email for new adolescent patient referrals, liaising with Consultants, Child and Adolescent Mental Health Teams, Approved Mental Health Professionals and other professionals. Recording information on RiO (Alpha Hospitals Care Record System) and ensuring Alpha provide a response within agreed timeframe in line with the contractual agreement with NHS England.- Liaising with other healthcare providers and ensuring process is followed when referringyoung people to other services and healthcare providers.- Providing support to colleagues in Alpha Hospital Bury by travelling to Manchester to minuteCPA meetings and type up minutes for distribution to attendees.

Knaphill

- Co-ordination and organisation of the appropriate level of Care Programme Approach (CPA) for all patients at Alpha Hospitals Woking.- Scheduling CPA meetings in accordance with minimum requirements. Liaising with Mental Health Act Administrator, RMO’s, Clinical Heads of Department and external personnel to ensure dates and times do not conflict with other meetings or activities.- Ensuring that sufficient notice is given to internal and external candidates and where possible this is at least four weeks.- Making sure that CPA takes place within 4 weeks of admission for Low Secure Unit patients and thereafter every three to six months under the Consultants/(MDT)Multi-Disciplinary Team’s supervision.- Ensuring that CPA takes place within 3 weeks of admission for Emergency Psychiatric Intensive Care Unit patients and thereafter no longer than every three months. - Confirming that all relevant people from the multidisciplinary team are involved in the CPA process both internally and externally including commissioning managers.- Collecting reports from MDT members prior to CPA meeting check that the quality of reports, both written content and presentation meet the company standards of concise, clear, branded reporting, and are uniform in presentation.- On the day of CPA meeting greet attendees and ensure relevant paperwork is available for their perusal.- Minuting CPA meetings including action points. Typing up CPA record and distributing to attendees and other relevant people and ensuring that a copy is placed in the patients MDT case file.- Maintaining a database which details CPA reports, delivery timing and presentation so that any problems can be addressed.- Providing a monthly report covering number of CPAs which have taken place during the month and any relevant comments relating to those meetings, achievements, obstacles and key information from the attendance or reports.

Farnham

-Providing administrative support service to the InterGlobal Claims Department. -Accurately log, cost contain, and manage medical claims received and to settle them in accordance to liability.-Fully investigate all information that is received concerning claims and to refer any anomalies to the Medical Claims Advisers .-Ensuring that all computer and paper file records are up-to- date and accurate, and maintain filing system so that records can easily be found.-Taking ownership of and responsibility for customer enquiries politely and efficiently on the telephone, within boundaries of knowledge, and action email and telephone queries on day of receipt.-Managing and developing the internal and external relationships to enable the claims function to operate effectively and efficiently

-Carrying out initial consultations and inductions for new and existing customers.-Designing personal exercise programmes.-Daily and weekly health and safety checks.-Supervising clients to make sure that they are exercising safely and effectively.-Leading exercise classes. -Providing excellent customer service.-Ensuring a clean and safe gym environment.

Wells, Somerset

- Carrying out initial consultations and inductions for new and existing customers.- Designing personal exercise programmes and one to one reprograms.- Daily and weekly health and safety checks.- Supervising clients to make sure that they are exercising safely and effectively.- Leading exercise classes including Aqua fit and Circuits.- Working towards retention figure targets using computer- based retention tool.- Show rounds and membership sales.- Ensuring a clean and safe gym environment.

Woking

- Speaking to customers as the first point of contact for any issues they have. - Recording, tracking and closing Incidents, complaints and requests using a helpdesk software package.- Making an assessment of incidents, and escalate based on agreed service levels. - Proactive analysis of calls to ensure early identification and resolution of bugs and repeat problems- Keeping Customers informed on status and progress of calls logged.- Communicating planned and short-term changes of service levels to Customers (on subjects such as global incident updates, daily check updates, change control and occasional ICT education materials)

Woking

- Travel (taxis, hotels, visas) for 40 people within the Information Communication Technology (ICT) department, as well as additional Plan International employees who attend meetings/workshops/consultants linked with ICT.- Processing invoices for large ICT budget.- Administration of ICT SharePoint workspaces and administration of ICT contracts with external suppliers.- Organising meetings, including logistics (venue, lunches, attendees and hiring of equipment etc.).- General admin i.e. recording holiday, sickness, organising records, recording minutes for meetings, and processing expenses.

Fashion And Textiles, Btec National Diploma Merit & A Level History Of Art Grade B

10 Gcse'S, A*-C