Emily Smith Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

-Strategic and cohesive team leader of 5 full-time Financial Counselors along with 30 direct reports. -Manage a portfolio consisting of 6,500+ loans and totaling about $400 million. -Oversee core strategies, daily operations, industry analysis, KPIs, and performance valuations. • Reducing year over year delinquency and leading the industry repossession and foreclosure rate comparisons. -Deliver audits, performance reports, and trend analyses to ensure sustainable profitability and performance. -Collaborate within the organization and cross-functionally to improve operational deficiency, while identifying key areas of risk and protecting financial assets for the company.

-Managed and serviced an account base of over 1,200 mortgages-Assumed key role as a SPOC to meet consumer needs, ensure due diligence, and meet monthly financial targets. -Specialized in personal finance, budget analysis, loss mitigation, problem solving, and relationship management. -Analyzed industry trends and made recommendations to improve operational efficiency for the portfolio.

Knoxville, Tennessee Area

-Assisted in organizing in-studio recruiting events, photo shoots, video shoots, and other athletic department events. -Monitored and analyzed SEC football team's social media presence across all platforms. -Operated audio at weekly press conferences and post-game basketball press conferences. -Pulled footage and created highlight reels for footage requests the department received daily.

Knoxville, Tennessee Area

-Co-managed an account base of over 1,200 mortgages.-Responsible for calling the customers that had a chronic history of being past due on their loan. -Counseled customers that were experiencing financial hardship and helped them come up with a feasible payment plan. -Conducted a swot analysis of the company at the end of the internship.

Alcoa, Tennessee

-Greeted customers and answered any questions customers had about merchandise. -Responsible for cleaning and organizing the front of the store daily to ensure store was acceptable for customers. -Sorted returned items and took items to correct place in store. -Collected and counted money in register drawer at the end of every closing shift. -Completed about 75 transactions per shift, while also selling Old Navy Credit cards. -Generated new ways to display products at cash registers monthly.

Bachelor Of Science - Bs, Business Management

Activities and Societies: Management Society, Partners in Sports, Phi Eta Sigma

Master Of Business Administration - Mba