Emily Socha Email & Phone Number

Cary, North Carolina, United States

• Manage 450+ accounts while providing client support through all phases of accreditation via phone and email• Audit the progress of each account across multiple platforms daily such as Microsoft 365 suite, Microsoft Teams/Zoom, Adobe, and internal account management software• Facilitate the renewal process by executing strategies to maximize customer retention and revenue• Build and maintain strong relationships with key accounts to ensure long-term loyalty and satisfaction• Process documents within established internal timeframes and in accordance with federal policies• Lead scheduled calls with clients to educate on next steps and address questions• Tasked with training new hires and participating in peer interviews while maintaining full workload• Ensured consistent collaboration with cross-functional teams to coordinate all processes efficiently without error• Chosen as a representative Account Advisor to participate in the internal audit and the annual ISO audit due to exemplary organization and account management

Morrisville, North Carolina, United States

I hit the ground running in my first corporate role. Tasked with overhauling the onboarding and training process for the company’s new document review attorneys:♦ Collaborated with members of the operations team to make initial changes to the program over the course of the first month♦ Tested different delivery methods at each onboarding session, making note of what worked and what didn’t, to instate additional changes in later months♦ Became a key decisionmaker for releasing attorneys for staffing, based on their progress and effectiveness during onboarding ♦ The upgraded process distinguished high-quality reviewers more quickly, resulting in fewer complaints from project managers and greater retention of top talent ♦ Recognized and commended for revitalizing the program and its success by the head of the operations team in weekly team call and a company-wide email

Cary, North Carolina, United States

In addition to supporting management of a 30-member team in a fast-paced, demanding environment, I collaborated across departments and with other stores in North Carolina and Virginia to support discussions on shrink, contribution, and sales performance. I also monitored compliance with corporate standards, aligned performance with other stores along the East Coast, and conferred with the New York-based corporate office on product inventory, employee issues, and other matters.

Wake Forest, North Carolina, United States

I worked closely with customers to tailor, document, and prepare custom orders of specialty baked goods. To support the manager, I assisted with daily work plan updates, monitored and adjusted inventory levels, and collaborated with team members in a small work environment to foster efficient communication.

Raleigh, North Carolina, United States

I conducted daily product inventory, created work plans, and prepared and stored a variety of baked goods for display and sale.

Arlington, Virginia, United States

To accurately monitor and report on inventory supply and order status, I forecast customer product demand based on point-of-sale system data.

Arlington, Virginia, United States

Aside from designing and preparing specialty baked goods, I consolidated and assigned tasks to individual team members to eliminate redundancy and improve productivity. I also helped produce a video to introduce new menu items and showcase preparation of best sellers for social media.

Arlington, Virginia, United States

As a high school junior, I trained all new employees and assumed full shop management responsibilities in the owner’s absence. A subsequent promotion added responsibility for social media platforms, which I conducted remotely as an out-of-state college student.