Emily Sosso Email & Phone Number

Nashville, TN, US

Remote

· Planning, marketing and execution of all aspects of ongoing Apple programs to drive opportunities and revenue within the Enterprise Solutions Group· Reporting metrics inclusive of profitability, areas of opportunity, and backlog· Supporting Enterprise Sales Representatives through educational training, providing technology solutions, and presenting Apple.

• Troubleshoot, diagnose, repair, and present a full resolution for all iOS devices, all Macs, iCloud, Apple TV, Beats, and Airports
• Support customers and provide feedback to achieve individual and team goals at a Pro level
• Continue to improve and share software and hardware knowledge of all Macs and macOS builds with colleagues and customers

• Managed all operations in the Repair Room
• Oversaw all repair processes for iOS Devices, Apple Watch, Apple TV, and Macs through troubleshooting, prioritizing, and organizing
• Assisted with customer service issues and provided a full resolution inbound and outbound calls as Operator

• Maintained software and hardware knowledge through continued training and individual research
• Performed physical repairs on iPhone
• Facilitated customer transition to new product and operating systems

• Troubleshot, diagnosed, and presented full resolutions for all iOS devices, iCloud, Apple TV, Beats, and Airports
• Supported customers and balanced priorities to achieve individual and team goals
• Developed software and hardware knowledge through structured training and individual research

State College, Pennsylvania, United States

• Verified, collected, and analyzed data obtained from participants
• Worked with graduate students as a research assistant to execute their experiments used for dissertations, publications, etc.
• Managed a database consisting of research findings across multiple experiments
• Recruited and screened research participants

Gibsonia, Pennsylvania, United States

• Recruited and interviewed new hires for various positions
• Oversaw all staff, preparation, inventory, incoming orders, and deliveries
• Mastered point-of-service (POS) computer system for automated order taking