Emily Stapleton Email & Phone Number

Columbus, Ohio, United States

Akron, Ohio, United States

• Automated unit testing within Databricks by creating CI/CD pipelines using Concourse, allowing pull requests to be merged only when all unit tests passed
• Created Python script to email summary of testing results to author each time a pull request was made
• Designed, published, and scheduled 3 separate Databricks workflows using both SQL and Python to replace Alteryx workflows, saving the results to Amazon S3 buckets on a regular basis

Akron, Ohio, United States

• Achieved over 90% ratings for documentation, technical support, and customer service in QA assessments and regularly receiving five-star ratings in customer satisfaction surveys
• Provided technical support to customers through routed calls, communicating troubleshooting steps to customers clearly and avoiding overly technical language
• Flagged knowledge articles when inaccuracies were found during troubleshooting, and conveyed steps taken accurately to support resources when no knowledge articles could be found for a particular issue

Wooster, Ohio, United States

• Optimized SQL queries written by previous interns through refactoring and creation of stored procedures, reducing query time for YTD data from over 1 minute to under 10 seconds
• Added KPI graphs to existing email service using the ScottPlot.NET library to send reports to employees on a regular basis, reducing one employee’s workload by approximately 7 hours per month
• Fixed and expanded upon incomplete email management page within.NET web application using HTML and TypeScript, allowing admins to manage employee subscriptions to daily, weekly, and monthly emails

Powell, OH

• Greeted customers and ensured customer satisfaction, and handled transactions through the use of POS systems
• Completed front and back-of-house tasks to meet company standards without supervision, and maintained adherence to health and safety regulations
• Handled customer requests quickly and effectively