Emily Strohmenger Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

As a patient advocate, I am the liaison for the patient as they journey to better sinus and sleep solutions at a top ENT clinic. I provide top-tier customer service and educate patients regarding medical billing, financial responsibilities, and insurance information. As one of the first Patient Advocates at ADVENT, I had the opportunity to help shape the role to serve the patients and company goals. I maintain an 85% scheduling conversion, facilitate communication to over 200 patients per quarter, and helped increase company revenue by being part of the team that grew paid procedure balances by 35% in the first 6 months.

Milwaukee, Wisconsin, United States

I provided exceptional customer service to patients, ensuring all patients had an above satisfactory experience, including appointment scheduling, processing payments and co-pays, insurance verification, and managing front-of-office flow. As a Treatment Coordinator, I scheduled patients for recommended sinus procedures, provided pre/post-op information, and communicated appointment updates.

Greater Milwaukee

In this role, I handled all patient requests including, but not limited to: scheduling, insurance verification, payments, questions, and concerns for up to 400 appointments per week. I delivered high-quality customer service to all patients to ensure every patient felt welcomed, supported, and satisfied. I facilitated community outreach via Lunch & Learns and helped develop 6 new patient workshops and events to increase patient engagement and retention.

Greater Milwaukee Area

Under the direction of a Registered Dietitian, I provided up to 60 hospital patients daily with basic nutrition information and handled all meal selections, in compliance with their prescribed diet. I led a team of Culinary Ambassadors, verifying all patient food requirements are met for each meal period and ensured accuracy, timeliness and quality of patient food.

Greater Milwaukee Area

My primary responsibilities included providing exceptional customer service to patrons in person, over the phone and by email for all ticket transactions. I led a team of 5 Audience Services Representatives during weekend operations for one year of this position. I assisted the marketing team with ticket sales events and yearly subscriptions renewals.

Greater Milwaukee Area

Greater Milwaukee Area

Bachelor Of Fine Arts (Bfa)

Minor: Art and Design Magna Cum Laude

Bachelor Of Fine Arts (Bfa), Theatre/Theater

During my time in London, I was enrolled in a Theatre History and Art History course, which allowed me to attend 15 plays during my stay.