Manage communication with current and prospective clients, provide product information and support through on-site presentations and frequent on-site client visits to identify specific business needs. Analyze documentation, converting to use cases for proficient test cases. Close working relationship with IT while tracking and managing client expectations.

Develop and implement overall client communication strategies. Advocate enhancing client relationship management. Provide consistency in the Project Management and support processes. Develop client communication repository, define role in new contract signing, improve problem ticket tracking and enhance client documentation library.

Test Engineer IISprint Nextel Corporation(Public Company ; 10,001 or more employees; Information Technology and Services industry)April 1997 – February 2008 Managed integrated testing projects for customer-facing and back office systems. Largest projects included VoIP and wireless product launches, point-of-sale, call center, and self-care enhancements. Managed requirements and development of intranet status reporting system. Direct supervisory experience of 4 test engineers on project teams, small consultant teams, and off-shore teams (India, Brazil, Israel). Experience with the entire development lifecycle and subsequent process improvement initiatives to reduce testing and development timelines. Facilitated training on testing processes.