Emily Tepperman Email & Phone Number

Hamilton, On, Ca

• Applied Waterfall project management methodologies to oversee a portfolio of manufacturing projects, generating over $2 million in annual revenue, showcasing adeptness in strategic planning • Created and maintained detailed timelines, achieving project milestones with precision and serving as a critical reference for project status and stakeholder alignment• Led cross-functional meetings throughout the project lifecycle from kick-off to post-production, enhancing team collaboration and stakeholder engagement, and ensuring project objectives were met• Developed a comprehensive understanding of manufacturing processes and practices within the HVAC industry

Kitchener, Ontario, Canada

• Acted as a client advocate to resolve concerns and provide exceptional customer service on live channels.• Managed communication between team members and customers to ensure seamless interactions and facilitate problem-solving• Utilized strong interpersonal skills to engage with clients and provide personalized style advice

• Spearheaded a multi-stage UX research project, enhancing product development by integrating user feedback, resulting in improved project alignment with customer needs • Optimized organizational databases, extracting actionable insights that informed strategic decisions• Developed comprehensive documentation and phone questionnaires, standardizing client interview processes and improving the customer knowledge base

Kitchener, Canada Area

• Delivered impactful presentations and resources, enhancing organizational knowledge and project transparency across the company by effectively sharing project results • Mastered time management while juggling multiple job roles simultaneously, ensuring all projects progressed efficiently and met their milestones• Conducted comprehensive data analysis, identifying key insights that led to data-backed recommendations for project improvements that enhanced project outcomes and stakeholder satisfaction

Kitchener, Canada Area

• Drafted, edited and meticulously managed project timelines, ensuring team-wide alignment• Crafted a department-wide newsletter, enhancing stakeholder communication and engagement• Developed and delivered presentations on Agile work practices, in order to foster a culture of continuous improvement

Brantford, On