As the founder of People’s Admin, I specialise in streamlining administrative tasks and providing HR support to help businesses thrive. Our mission is to alleviate the burden of day-to-day operations, allowing organisations to focus on growth and innovation.With over ten years of experience in operations and human resources management, I have previously held positions such as COO and Head of Operations, Financial Control and Human Resources. I hold a CIPD Level 3 qualification and am currently working towards my Level 5 CIPD qualification. I am proficient in SAP, Salesforce, Xero and Microsoft Office.I thrive under pressure, communicate effectively with team members and customers, and learn new skills quickly and flexibly. I am passionate about creating a positive and supportive work environment, implementing employee benefits and performance reviews, and organising team events. I am conscientious, tenacious, and enthusiastic about my work and my company's mission.
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DirectorThe Peoples Admin Oct 2024 - Present -
Chief Operating OfficerLondon Rope Access Ltd Jan 2022 - PresentDatchet, GbThe overall running of internal operations including Finance, Human Resources, Onboarding and Offboarding, Event Management, Health and Safety including all accreditation processes and management. -
Head Of OperationsFimatix May 2021 - Jan 2022London, London, Gb -
Head Of Financial Control And Human ResourcesFimatix Mar 2019 - Jan 2022London, London, GbIn addition to my role as a Financial Controller, I have also undertaken Human Resources responsibilities since achieving my Level 3 CIPD Qualification. My additional responsibilities include:- Writing Employee Policies such as Maternity, Sickness and Disciplinary- Implementing benefits for employees- Implementing Performance Review Processes- Pension Management- Providing support and advice to management and colleagues- Ensuring all activity is recorded appropriately and in line with GDPR- Organising team events- Managing L&D (Learning and Development) for employees- TUPE
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Head Of Financial ControlAgilesphere Jun 2017 - Jan 2022London, London, Gb- financial accruals- bank postings- bank reconciliations- credit control including chasing overdues- cashflow management- purchase order reconciliations- MISO reporting- client monthly reports- general ops duties- payroll- pension- employee wellbeing management programme- employee HR function -
Business ManagerAgilesphere Jun 2015 - Jun 2017London, London, Gb- accounts receivable- accounts payable- bank reconciliations- raising invoices- onboarding new associates- organising meeting rooms and events- drafting contracts- debt chasing- organising exams and training materials- adhoc admin work- timesheet reconciliations
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Accounts Receivable SupervisorKonami Digital Entertainment Sep 2014 - Jun 2015Chuo-Ku , Tokyo, JpAdditional duties due to promotion- monthly KPI reporting- credit insurance policies- monthly bank GL reconciliations - team management - training of new staff - completed Excel level 3 course -
Credit And Receivables AssistantKonami Digital Entertainment Jul 2013 - Jun 2015Chuo-Ku , Tokyo, Jp- Posting AR cash movements including cash pooling, sweeping movements and contra payments and allocations- Posting AP cash movements- Posting GL movements and intercompany movements- Working with Supply Chain to manage overdues and allocation issues- Bank account reconciliation- Bank movement and cash allocation query resolution being the first point of contact- Annual credit reviews of all customers- Credit limit monitoring and updating- Order releasing queries including Emerging Markets and Digital/ Online customer order releasing- Financial statement analysis using a Konami in house credit scoring model- Cashflow forecasting- Deactivation of closed accounts- Credit control duties - Interbranch cash transfers- Month end reporting including GL Reconciliations- Supporting branch functions including training- Checking and approving refund payments to customers and allocation of refunds once processed by the Accounts Payable team
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Customer Accounts AdministratorLeaseplan Mar 2013 - Jul 2013Amsterdam, North Holland, Nl- Receiving payments and allocating to accounts/ invoices- Looking into unallocated cash and problem solving/ investigating to ensure it could be allocated and reducing the value of unallocated cash on a daily basis - Calling customers to re-obtain bank details for payments to be taken by Direct Debit- Liaising with other teams in order to ensure payments were allocated correctly and customers were not billed twice/ charged asset charges -
Administrator/ AccountsWolseley Uk Apr 2010 - Mar 2013Warwick, Warwickshire, Gb Debt chasing – late payments and due payments to a deadline Solving queries on invoices to reduce asset charges on the branch GP Petty cash, banking and processing card and cheque payments Liaising with customers, colleagues and authority members of the company Taking incoming calls either for the sales team or accounts issues Daily admin tasks such as filing, post room duties and stationery ordering Diary management by way of holidays for the whole branch and sickness procedures Use of the wIntegrate and Oracle software packages and Microsoft Office Constant prioritisation of work and being flexible throughout the day -
Telesales ExecutiveCard Processing Solutions Jun 2009 - Apr 2010Slough, Berkshire, Gb Cold calling including up selling product Meeting sales targets weekly and monthly Experience working in a high pressure environment Working with existing customers to maximise any add on sales Debt chasing on fees unpaid Using initiative when searching for key market areas to sell to
Emily Townsend Assoc. Cipd Education Details
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Newlands Girls School
Frequently Asked Questions about Emily Townsend Assoc. Cipd
What company does Emily Townsend Assoc. Cipd work for?
Emily Townsend Assoc. Cipd works for The Peoples Admin
What is Emily Townsend Assoc. Cipd's role at the current company?
Emily Townsend Assoc. Cipd's current role is Director.
What schools did Emily Townsend Assoc. Cipd attend?
Emily Townsend Assoc. Cipd attended Newlands Girls School.
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