Emily Troutner Email & Phone Number

Bullard, Tx, Us

Columbus, Ohio

Columbus, Ohio Area

A Food and Beverage Supervisor is responsible for assisting management in the direction and administration of the restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, I was responsible for performing the following tasks to the highest standards:• Supervise, support, schedule, assign daily work, inform and train team members in all food and beverage activities and operations• Monitor, observe and assist in evaluating team member performance• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints• Ensure compliance with health, safety and sanitation awareness standards• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly• Assist in monitoring inventory and inventory control

Orlando, Florida Area

As a Food and Beverage Coordinator I was responsible for upholding Disney traditions and standards, supervising operations for a fast-passed table service restaurant with over one-hundred tipped and non-tipped cast members while taking action as a first responder to guest situations/service recovery, monitoring location staffing, labor hours and adjusting appropriate cast activities as compared to budget, and providing direction to cast on performance according to established procedures and standards.

Orlando, Florida Area

I conducted interviews with consumers and guests on a wide variety of topics according to specific instructions. I was responsible for recruiting respondents (mostly on resort property) and for overseeing the completion of paper and computer-based surveys as well as participating in other data collection-related activities, such as light data entry.

Tampa/St. Petersburg, Florida Area

I ensured that all guests are qualified for their tour per the qualifications set by Bluegreen per Market Source. I was responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls as well as daily auditing.

Bachelor'S Degree, Hospitality Administration/Management

Associate Of Arts - Aa

High School Diploma