Emily Troutner Email & Phone Number

Bullard, TX, US

Columbus, Ohio

Columbus, Ohio Area

• A Food and Beverage Supervisor is responsible for assisting management in the direction and administration of the restaurant in the hotel's continuing effort to deliver outstanding guest service and financial.
• Supervise, support, schedule, assign daily work, inform and train team members in all food and beverage activities and operations
• Monitor, observe and assist in evaluating team member performance
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety and sanitation awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly

Orlando, Florida Area

As a Food and Beverage Coordinator I was responsible for upholding Disney traditions and standards, supervising operations for a fast-passed table service restaurant with over one-hundred tipped and non-tipped cast members while taking action as a first responder to guest situations/service recovery, monitoring location staffing, labor hours and adjusting.

Orlando, Florida Area

I conducted interviews with consumers and guests on a wide variety of topics according to specific instructions. I was responsible for recruiting respondents (mostly on resort property) and for overseeing the completion of paper and computer-based surveys as well as participating in other data collection-related activities, such as light data entry.

Tampa/St. Petersburg, Florida Area

I ensured that all guests are qualified for their tour per the qualifications set by Bluegreen per Market Source. I was responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls as well as daily auditing.

Bachelor'S Degree, Hospitality Administration/Management

Associate Of Arts - Aa

High School Diploma