Emily Vicatos Email & Phone Number

Hook, Gb

Reading, England, United Kingdom

First line application based support;- Supporting customers in using our applications- Troubleshooting errors at front end, attempting to resolve them before escalating - Managing and creating user accounts across various systems, ensuring adequate permissions are provided prior to creation- Keeping good record of how every error was resolved, to serve customers with more efficiency in the future- Identifying relevant errors within server logs, for application errors which require further investigation- Remote server health checks, checking all processes are running without error- Following good general security practices to ensure systems remain secure- Managing incoming e-mail support requests through Zendesk - Further improving my Technical knowledge and putting in to practice what I have learned in theory over the course of my self study- Reading through various log files to deduce how functions are behaving, and what is triggering various errors- Comparing erroring cases/files/data against non-erroring content to deduce where errors are coming from

Bracknell, England, United Kingdom

Working in a fast-pace job, serving customers and preparing their orders, and assisting in general management of the store;Handling customer complaints where possible, escalating to managers for assistance when necessary.Trained in ordering stock and uniforms.Responding to emailed complaints.Assisted in setting up a Point Of Service terminal using SquareUp software, and adjusting the user interface of the existing POS design. Taking in colleague’s feedback of the proposed design, making adjustments where suggested. Compiled allergen information for new recipes.Formulating spreadsheets to track & analyze sales.Designing menu brochures for customersSuggesting and implementing operation changes to management to allow for smoother servicesSuggesting and implementing adjusted customer-side item layouts that have increased the store sales and have improved store visuals

Bracknell, England, United Kingdom

Served customers diligently, ensuring they received what they ordered as quickly as they expected to;Communicating effectively with customers to ensure they received what they wanted, and communicating professionally with colleagues to ensure maximum efficiency of my areas.Trained colleagues in the official procedures and ensured they understood the food safety procedures.Lead small teams when management were unable to.Multitasked and handled multiple streams of orders and customer complaints simultaneously when understaffed and busy.

Bsc, Mathematics And It

Completed smaller introductory modules to IT and Mathematics, then proceeded to learn basics of Object Oriented Programming and Web.

A-Levels, Maths, Chemistry And Physics, Bbc

Activities and Societies: Volunteered as a Mathematics/Science tutor for younger years Partook in Johnson + Johnson's Bridge To Employment.

Gcse, Computer Science, Business, Geography + The Compulsory Ones, 998777776

Activities and Societies: Partook in Johnson + Johnson's Bridge To Employment program