Emily Wallbank Email and Phone Number

As a committed head of service area, I have been successfully leading high-quality service and meeting financial, quality, and compliance objectives for over six years. With the last two years in a Senior Operations role, I am an enthusiastic manager and a dedicated team player to my colleagues and peers. I strive to achieve the best outcomes for my team and stakeholders, and I am highly self-motivated, always eager to develop my skill set further in a range of industries.In my current role at SSG, I oversee the Sport and Activity operational department, managing a large team of full-time, part-time, and volunteer staff members. I am responsible for ensuring high-quality delivery, meeting targets on programmes, and aligning them with Profit and Loss Targets. I also design and create new programmes for stakeholders and customers, while ensuring growth in revenue, programmes, and overall department outcomes.My core competencies include financial responsibility, performance management, operational and project/event management, organisational management, staffing, liaising with stakeholders and external vendors, and strategic development to support the company's growth in line with the company's vision. My attention to detail and organisational skills enable me to manage several pieces of the puzzle simultaneously, achieving the desired outcomes.