Emily Wallinder Email and Phone Number

Working with a variety of business disciplines and sizes to implement Simpro software into their business in a way which works for them. Successfully working with clients online and in person. Multiple trips to Ireland and Amsterdam to support clients in their country. Six weeks in United States of America implementing Simpro in customer's own offices and supporting the US implementation team.

Managing promotions and social media channels for a folk arts charity. Promoting to new audiences and keeping our established community engaged. Have overseen a full visual rebrand and new website build, including content writing. Meeting operational requirements including venue hire and risk assessments for Covid-19 response. Implementation of Office 365 and associated staff training.

Temporary role in the Legal Services department processing sensitive information. Call handling, E-filing, uploading documents and chasing important information.

Franchise network business support and customer experience: Developing and implementing procedures to drive the company's international network of administrative staff to deliver exceptional customer service and maintain brand standards throughout the customer journey. Achievements: •Creation and implementation of a new process to deal with customer enquiries and increase customer conversion and retention. •Assisting with creating a new full customer journey in line with a new brand, and ensuring any future processes created are reflective of the customer journey, allowing for a consistent customer experience across the network of franchise offices.•Review of processes and writing operations guide for franchisees running a pilot for a new customer payment model. •Creating specification for a new bespoke CRM systemTraining and Organisational Development achievements:•Complete re-design of a 3 day course for new administrative staff including creating course aims, course delivery style and design of course activities and materials.•Creating and implementing system to accept online bookings, where paper forms were used before. •Building a new partnership and an apprenticeship provider and sharing internal course aims to assist with mapping to apprenticeship standards.•Writing course guides for both prospective learners and managers for all internal training courses and apprenticeships

Coordinating and administrating in house courses, developing training materials and delivery plans. Working in project teams to drive the business forward, I focus on developing the administrative tasks required as well as maintaining high customer service across our franchise network.

Company wide marketing for a local franchise of the leading UK baby swim school. Focused on brand awareness and client acquisition. Managing busy social media channels. Researching industry related events, arranging attendance and organising a network of ambassadors to attend events and promote the brand. Contacting related business about cross-marketing opportunities and writing a weekly newsletter to promote them as well our own products and services.

Starting as a Learner Support Assistant in 2015 I ultimately managed the administration of government funded apprenticeships. This included designing data collection documents, compiling reports, discussing apprenticeship training with employers and liaison with the Education and Skills Funding Agency. I also worked with employers to discuss their staff training options, write job adverts and assist with their recruitment. Within this role I had line management duties. Managing a Finance Assistant with the daily finance tasks I also completed management accounts and VAT returns. Other aspects of my role included copy writing for marketing material and student support guides, as well as writing blogs on apprenticeships and the AAT qualification. I also assisted with marketing, social media, updating website content and managing the website shop.

I spent a year travelling Australia where I worked for 3 months as a horse groom in South Australia, and a few months as a sales assistant for a pop-up book shop around Victoria. I moved around most of the country and experienced a range of activities and events from the outback to the large cities including several weeks at the Adelaide Fringe festival.

A busy veterinary practice where I needed to multitask, remain confident under pressure and work with clients in varying emotional states. I developed my communication skills serving clients at the front desk and taking phone enquiries including managing emergencies. Taking payments for services and directly selling retail items as well as promoting services and loyalty schemes. I could also answer clients' questions on animal care and would offer specific behavioural advice.