Emily Warber Email & Phone Number

In this role, I am responsible for managing escrow files to meet customer closing deadlines and provide title insurance on transactions.I also collect the necessary information to place title and escrow orders in the production system. My duty is to ensure prompt completion of title commitments by providing accompanying documents as needed.Furthermore, I monitor file progress and information in the company's electronic filing system.Key Contributions:• Verified the accuracy of property descriptions on title commitments, surveys, purchase agreements, and legal documents.• Coordinated with customers to ensure a smooth transaction and build productive business relationships.• Provide relevant information to customers by responding to customer service inquiries through email and phone calls.

Grand Haven, Michigan, United States

During this role, I was overseeing the end-to-end special order and installation project cycle from sales to completion, ensuring timely and accurate fulfillment.I built personnel through daily coaching, performance evaluations, and productive feedback.It was my duty to manage customer accounts, collect outstanding payments, and adjust a ledger as needed.I also tracked program success and identified improvement areas by implementing a monthly reporting system.Moreover, I participated in the sales and design of flooring, countertops, and kitchen projects.Key Contributions:• Demonstrated in-depth product knowledge to troubleshoot and keep installations on schedule.• Delivered excellent customer service by promptly resolving issues and complaints.• Implemented effective cost controls and reduced shrink by analyzing operating expenses.

Grand Haven, Michigan, United States

I was responsible for managing all aspects of daily taproom operations, such as cash balancing, inventory management, and customer service.Key Contributions:• Developed and welcoming taproom atmosphere, prioritizing prompt and efficient fulfillment of patrons' needs.

Spring Lake, Michigan, United States

As Rooms Director, I ensured seamless communication and collaboration with other departments to ensure a positive guest experience.It was my responsibility to assess the financial performance of all departments focused on room expenses to ensure budget compliance.I was also performing all aspects of HR tasks, such as interviewing, hiring, and terminating employees along with delivering performance reviews. I also created, facilitated, and delivered training programs for both staff and management in compliance with brand standards.Furthermore, I ensured timely and efficient handling of guest requests, inquiries, and complaints while maintaining a high level of guest satisfaction.Key Contributions:• Optimized RevPar YoY by managing room rates/inventory and coordinating sales strategies.• Developed strategic business plans and revenue management strategies by attending regular operational meetings.• Maintained adherence to operational standards by managing organizational/administrative functions of the rooms division.

Spring Lake, Michigan, United States

Spring Lake, Michigan, United States