Emily Werner Email & Phone Number

Ashburn, Va, Us

Washington Dc-Virginia

Herndon, Virginia, United States

Reston, Virginia, United States

Directs sales and business development including new program rollouts, customer relationships, and innovative regional marketing campaigns to create robust pipeline of new business and referrals. Leads all aspects of business plan including operations, program development, P&L management, conflict resolution, and scheduling in fast-paced environment. Innovates and forecasts full lifecycle for all independent and studio sales. Steers 12 team members daily providing each with business development plans and proven implementation strategies that deliver quantifiable results. Critical thinker with proven track record of finding the best solution for needs of customer and team member.Key Accomplishments: -Spearheads profit and loss tasks for sales of approximately $795K contributing 35% of total facility revenue in 2019. Manages growth of annual budget from $690K to $795K for a 15% increase in year over year growth.-Led the full cycle of the sales process from securing clients to closing sales to ensuring the client has an exceedingly positive experience.-Managed over 40 accounts and oversaw all 200+ studio accounts to ensure client success and satisfaction.-Grew staff of instructors from 7 to 12 to support clientele growth of 35%, increasing clients from 250 to 350+, and increasing overall revenue growth by 15%. Successfully recruited, coached, and mentored 7 + candidates through hiring process.-Contributed to studio nationally ranking in top 1% for seven consecutive years based on revenue growth, profitability, and customer retention.-Recognized in top 10% of sales revenue on a national level for last 12 years.-Implemented new customer care program-increasing retention by 40% and significantly improved overall client experience and success. -Explores new sourcing avenues daily by social networking strategically through contacts, referrals, third party companies, networking websites and creative avenues resulting in multiple successful new hires.

Reston, Virginia, United States

Responsible for full sales cycle and forged positive client relationships via face-to-face interactions. Excellent problem solver with proven track record of finding solutions that are a best fit for the customer. Inspired clients to remain motivated to attain health and fitness goals by consistently using company program. Hands-on approach to customer loyalty; resulting in an unfailingly positive customer experience.Key Accomplishments: -Exceeded annual revenue targets and maintained status in national top 10% in overall sales revenue.-Successfully secured and managed an average of 35 customer accounts to ensure client success and satisfaction.-Developed a customer loyalty campaign that increased client retention rate to 95% annually versus national average of 52.5%.

Reston, Virginia, United States

Visionary for program direction. Implemented policies, procedures, and protocols in fast paced and evolving environment. Coordinated program events to facilitate new business development. Primary interface for resolving complex customer service issues. Extremely proficient problem solver with proven track record of finding solutions that best fit the needs of the customer and team member. Key Accomplishments: -Managed growth of annual budget from $600K to $690K (15% increase year over year), while growing revenue by 15% during the same period.-Secured and managed over 35 personal accounts and oversaw over 135 studio accounts to ensure client success and satisfaction.-Grew staff of instructors from 5 to 7 to support clientele growth of 25%, increasing participants from 200 to over 250.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Kinesiology

Activities and Societies: Pre-PT society, Up 'Till Dawn, UREC Group Fitness Mentor

Bachleor Of Science, Communications, 4.0