Emily White Email & Phone Number

Lawrenceville, Ga, Us

Governed accounts receivable and payable, financial planning, insurance submission utilizing physician notes and x-rays, and sent pre-authorization requests to insurance companies for necessary patient treatments.• Formulated treatment plans, including procedures such as composite restorations, crown bridges, implants, partials, extractions, and arranged appointments for dental procedures.• Directed 700+ patients, ensuring the office provided high-quality dental care and managed day-to-day operations.• Enhanced profitability by 15% and augmented collections by 10% over a span of 3 months through the enhancement of insurance verification processes.• Established a lucrative schedule for the dentist and hygienist with Dentrix and Open Dental while cutting costs and increasing customer retention.

Recruited a fresh sales team for the Lawrenceville branch and identified operational inefficiencies that led to significant member turnover and attrition rates.• Trained team members to deliver superior customer service and promoted frequent customer feedback, thus raising the rolling 3-month average of the Listen360 survey from 75% to 94%.• Organized monthly meetings to formulate business plans and guided team members on efficient techniques, operations, and protocols.• Furnished outstanding customer service to over 1,000 clients on a daily basis and swiftly addressed any issues or complaints.• Employed social media platforms to raise awareness about Orangetheory Fitness and establish connections with target markets.

Introduced a novel sales incentives system, resulting in heightened motivation among the sales staff and fostering a culture of responsibility, leading to employee reliability (reduced absenteeism and decreased staff turnover) and an elevated standard of cleanliness in the studio.• Managed, tracked, mentored, and assessed the performance of all managers and staff members associated with OTF.• Delivered exceptional customer service to paying clients, resulting in increased referrals and repeat business.• Emphasized the importance of building solid relationships throughout the sales process, from initial contact to post-sale follow-up.• Managed daily operations, such as package offerings, retail sales, membership renewals, and retention to achieve monthly KPIs.

Assembled a high-performance team and created a key performance indicator dashboard that clearly displayed the performance of the company's sales force.• Enforced adherence to all front desk protocols, including Member Check-In, customer care calls, change requests, telephone inquiries, document scanning, guest registration, and cash processing.• Instituted a monthly collaboration and communication with various organizations to coordinate philanthropic initiatives.• Identify innovative strategies to maintain personnel by frequent employee turnover.

Greater Atlanta Area

Assisted the CFO by handling all administrative duties and preparation of payroll, as well as maintaining and updating HR records.• Organized, designed, and created physical and digital copies of these documents and stored them for corporate records while sending them to end users.• Oversaw designated inventories; generated purchase orders for necessary materials, equipment, and supplies; handled incoming supply shipments; examined payments to ensure precision.

Georgia

•Provided management when needed for customer service department and oversaw cashiers as well as front service clerks (35-40 hours a week)•Coordinated staff schedules and assigned placement on a daily basis •Executed opening/closing standards including balancing the safe, setting up/counting down 16 tills, and preparing for daily procedures •Administered and received large sums of cash through Western Union transactions, money orders, and checks to provide a convenient service for all customers

Georgia

•Communicated effectively with 100-200 customers per 8-hour shift to build and foster relationships and ensure successful shopping experience•Handled appropriate transactions through collection of various payment methods including cash, personal checks, manufactured checks, WIC checks, food stamps, tax deductible purchases and debit/credit cards •Operated cash till efficiently to generate correct amounts for end of day accounting processes