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Emily Whitlock Email & Phone Number

Sr. Manager, Service Quality at Philips at Philips
Location: Atlanta Metropolitan Area, United States, United States 8 work roles 1 school
1 work email found @philips.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email e****@philips.com
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Current company
Philips
Role
Sr. Manager, Service Quality at Philips
Location
Atlanta Metropolitan Area, United States, United States

Who is Emily Whitlock? Overview

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Quick answer

Emily Whitlock is listed as Sr. Manager, Service Quality at Philips at Philips, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at philips.com and a matched LinkedIn profile for Emily Whitlock.

Emily Whitlock previously worked as Sr Manager, Service Quality at Philips and Manager, Service Quality at Philips. Emily Whitlock holds Bachelor’S Degree, Business Administration And Management, General from Kennesaw State University - Michael J. Coles College Of Business.

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Email format at Philips

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{first}.{last}@philips.com
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Profile bio

About Emily Whitlock

Results-driven Senior Manager with over 10 years of experience in leading quality assurance and quality control functions in post market surveillance. Proven track record of implementing quality management systems, driving process improvements, and ensuring compliance with industry standards and regulations. Skilled in leading cross-functional teams, developing strategic quality plans, and optimizing quality control processes to enhance operational efficiency and product quality. Adept at analyzing data, identifying root causes of quality issues, and implementing corrective and preventive actions to achieve exceptional quality standards

Listed skills include Quality System, Capa, Fda, Medical Devices, and 4 others.

Current workplace

Emily Whitlock's current company

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Philips
Philips
Sr. Manager, Service Quality at Philips
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8 roles

Emily Whitlock work experience

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Sr Manager, Service Quality

Current
Philips

Amsterdam, Noord-Holland, NL

  • Lead cross functional international team across service quality, customer feedback, and product hold functions
  • Led initiative to improve service documentation compliance for remote and field service organizations
  • Participate and serve as subject matter expert for internal and regulatory body audits
  • Serve as quality liaison for adoption of shared service delivery processes throughout the Quality Management System
Mar 2022 - Present

Manager, Service Quality

Philips

Amsterdam, Noord-Holland, NL

  • Developed and wrote processes to improve service record quality documenation to align with processes, new systems, and EU, FDA, and ISO standards
  • Performed non-product system software validation for new tool to improve review and reporting of service delivery documentation
  • Own and support CAPAs to improve regulatory and process efficiency
Jun 2021 - Mar 2022

Sr Service Quality Specialist, Team Lead

Philips

Amsterdam, Noord-Holland, NL

  • Managed performance metrics and KPIs to track the effectiveness of quality initiatives and drive continuous improvement initiatives throughout the organization
  • Conduct regular audits and evaluations of service processes to identify gaps and areas for improvement, and collaborate with cross-functional teams to implement corrective actions
  • Manage new hire program and mentoring for all new team members on-boarded
May 2019 - Jun 2021

Service Quality Specialist

Philips

Amsterdam, Noord-Holland, NL

  • Utilized data analysis and reporting tools to track key performance indicators and trends, and make data-driven recommendations for process improvements
  • Monitored and analyzed service delivery records to identify areas for improvement and develop strategies to enhance overall service delivery
Oct 2016 - May 2019

Sr. Quality Assurance Analyst

Philips

Amsterdam, Noord-Holland, NL

  • Led CAPA which decreased the amount of aging product complaints greater than 20 days by 98%
  • Improved reporting on usage out of tolerance calibrated tools which led to reduction of outstanding reports
  • Improved timely escalation of potentially reportable product complaints to greater than 95%
Mar 2015 - Oct 2016

Quality Assurance Analyst

Philips

Amsterdam, Noord-Holland, NL

  • Symptom coding for 100% of Computed Tomography, Advanced Molecular Imaging, Radiation Treatment Planning, and Magnetic Resonance corrective maintenance calls in North America
  • Escalate high priority calls to business information units for further review
  • Contact field service engineers and tier 1 or 2 to obtain missing information
  • Modality liaison for Computed Tomography Equipment
Sep 2011 - Mar 2015

Installed Base Data Control Support

Philips

Amsterdam, Noord-Holland, NL

  • Focused on health of the IB (data integrity) for entire IB lifecycle management starting from IB registration to tracking/maintaining IB attributes per regulatory guidelines
  • Responsible for reviewing and developing new processes that promoted team efficiency (measured through KPI’s) working in the SAP Enterprise Solution
  • Successfully supported 2 SAP migrations through writing and executing test scripts
Jan 2006 - Sep 2011

Technical Support Engineer

Philips

Amsterdam, Noord-Holland, NL

  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting
  • Provided prompt technical assistance to clients via phone, email, and remote desktop support to resolve hardware and software issues efficiently
Jul 2005 - Jan 2006
1 education record

Emily Whitlock education

  • Kennesaw State University - Michael J. Coles College Of Business
    Kennesaw State University - Michael J. Coles College Of Business
    General
FAQ

Frequently asked questions about Emily Whitlock

Quick answers generated from the profile data available on this page.

What company does Emily Whitlock work for?

Emily Whitlock works for Philips.

What is Emily Whitlock's role at Philips?

Emily Whitlock is listed as Sr. Manager, Service Quality at Philips at Philips.

What is Emily Whitlock's email address?

AeroLeads has found 1 work email signal at @philips.com for Emily Whitlock at Philips.

Where is Emily Whitlock based?

Emily Whitlock is based in Atlanta Metropolitan Area, United States, United States while working with Philips.

What companies has Emily Whitlock worked for?

Emily Whitlock has worked for Philips.

How can I contact Emily Whitlock?

You can use AeroLeads to view verified contact signals for Emily Whitlock at Philips, including work email, phone, and LinkedIn data when available.

What schools did Emily Whitlock attend?

Emily Whitlock holds Bachelor’S Degree, Business Administration And Management, General from Kennesaw State University - Michael J. Coles College Of Business.

What skills is Emily Whitlock known for?

Emily Whitlock is listed with skills including Quality System, Capa, Fda, Medical Devices, Customer Service, Product Launch, Lean Manufacturing, and Healthcare.

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