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Emily Whitlock is listed as Sr. Manager, Service Quality at Philips at Philips, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at philips.com and a matched LinkedIn profile for Emily Whitlock.
Emily Whitlock previously worked as Sr Manager, Service Quality at Philips and Manager, Service Quality at Philips. Emily Whitlock holds Bachelor’S Degree, Business Administration And Management, General from Kennesaw State University - Michael J. Coles College Of Business.
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Results-driven Senior Manager with over 10 years of experience in leading quality assurance and quality control functions in post market surveillance. Proven track record of implementing quality management systems, driving process improvements, and ensuring compliance with industry standards and regulations. Skilled in leading cross-functional teams, developing strategic quality plans, and optimizing quality control processes to enhance operational efficiency and product quality. Adept at analyzing data, identifying root causes of quality issues, and implementing corrective and preventive actions to achieve exceptional quality standards
Listed skills include Quality System, Capa, Fda, Medical Devices, and 4 others.
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Amsterdam, Noord-Holland, Nl
• Lead cross functional international team across service quality, customer feedback, and product hold functions• Led initiative to improve service documentation compliance for remote and field service organizations• Participate and serve as subject matter expert for internal and regulatory body audits• Serve as quality liaison for adoption of shared service delivery processes throughout the Quality Management System
Amsterdam, Noord-Holland, Nl
• Developed and wrote processes to improve service record quality documenation to align with processes, new systems, and EU, FDA, and ISO standards• Performed non-product system software validation for new tool to improve review and reporting of service delivery documentation • Own and support CAPAs to improve regulatory and process efficiency
Amsterdam, Noord-Holland, Nl
• Managed performance metrics and KPIs to track the effectiveness of quality initiatives and drive continuous improvement initiatives throughout the organization• Conduct regular audits and evaluations of service processes to identify gaps and areas for improvement, and collaborate with cross-functional teams to implement corrective actions• Manage new hire program and mentoring for all new team members on-boarded
Amsterdam, Noord-Holland, Nl
• Utilized data analysis and reporting tools to track key performance indicators and trends, and make data-driven recommendations for process improvements• Monitored and analyzed service delivery records to identify areas for improvement and develop strategies to enhance overall service delivery
Amsterdam, Noord-Holland, Nl
• Led CAPA which decreased the amount of aging product complaints greater than 20 days by 98%• Improved reporting on usage out of tolerance calibrated tools which led to reduction of outstanding reports• Improved timely escalation of potentially reportable product complaints to greater than 95%
Amsterdam, Noord-Holland, Nl
• Symptom coding for 100% of Computed Tomography, Advanced Molecular Imaging, Radiation Treatment Planning, and Magnetic Resonance corrective maintenance calls in North America• Escalate high priority calls to business information units for further review• Contact field service engineers and tier 1 or 2 to obtain missing information• Modality liaison for Computed Tomography Equipment
Amsterdam, Noord-Holland, Nl
• Focused on health of the IB (data integrity) for entire IB lifecycle management starting from IB registration to tracking/maintaining IB attributes per regulatory guidelines• Responsible for reviewing and developing new processes that promoted team efficiency (measured through KPI’s) working in the SAP Enterprise Solution• Successfully supported 2 SAP migrations through writing and executing test scripts
Amsterdam, Noord-Holland, Nl
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting • Provided prompt technical assistance to clients via phone, email, and remote desktop support to resolve hardware and software issues efficiently
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Emily Whitlock works for Philips.
Emily Whitlock is listed as Sr. Manager, Service Quality at Philips at Philips.
AeroLeads has found 1 work email signal at @philips.com for Emily Whitlock at Philips.
Emily Whitlock is based in Atlanta Metropolitan Area, United States while working with Philips.
Emily Whitlock has worked for Philips.
You can use AeroLeads to view verified contact signals for Emily Whitlock at Philips, including work email, phone, and LinkedIn data when available.
Emily Whitlock holds Bachelor’S Degree, Business Administration And Management, General from Kennesaw State University - Michael J. Coles College Of Business.
Emily Whitlock is listed with skills including Quality System, Capa, Fda, Medical Devices, Customer Service, Product Launch, Lean Manufacturing, and Healthcare.
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