Assisted and empowered veteran and military-affiliated job seekers with personalized career services support.Utilized Salesforce dashboards, reports, and raw data to plan workflow, analyze trends, and improve performance.

• Supported channel partners across all segments to increase ease-of-doing-business as part of a 12-week fellowship program. Identified several areas for process improvement. • Streamlined SFDC case management for Lifecycle team, creating a fixed set of definitions, and produced reporting with significantly improved data quality for sales operations leadership.• Created ad-hoc reporting from SFDC based on stakeholder requirements using Excel/Power Query to provide leadership much-needed visibility on stale opportunities in the partner channel.

• Facilitated 3-day employment workshops on a weekly basis to soldiers transitioning out of the Armed Forces, providing tools and guidance to ensure service members are able to make informed career decisions based on industry best practices.• Provided tools and guidance to help service members make informed career decisions based on industry best practices.• Recognized by leadership for positive attitude, diplomacy, and interpersonal skills.

• Worked with channel management teams to develop a strategic management system to track the health of Business Partner programs, and assisted sales leaders with other key channel initiatives.• Created a comprehensive management system to provide leadership with actionable intelligence to measure the health of B2B partner programs.• Researched and documented channel incentive processes; provided recommendations to address a critical compensation gap for upcoming strategic products.• Designed metric reports using Access databases and Excel layouts in order to provide executive leadership with key overviews of business-critical data.

• Designed and developed sales metric scorecards and reports using PIVOT tables, VLOOKUPs, and SQL queries, covering over 1,000 sales reps and managers in the Small & Medium Business (SMB) segment, providing sales leadership with analytics necessary for critical business decisions • Advised marketing team on design of sales incentive programs, then created and implemented necessary reporting systems to high acclaim from sales reps and managers • Presented regular updates on incentive programs and renewal capture initiative to sales, marketing, and finance leaders in staff meetings

• Drove revenue and margin growth through solution-focused selling of 80,000+ products across 500 accounts. • Earned Relationship Sales Rep of the Quarter award (regional) for consistently exceeding sales goals by over 40% and excelling in all team-ranked metrics

• Fielded incoming sales calls in a queue environment, with a focus on positioning products and closing sales. • Earned Transactional Sales Rep of the Quarter award (regional) after six months of sales experience with performance well above tenured peers