Emily Wiseman Email and Phone Number

I oversee the full membership strategy, driving acquisition, retention, and engagement at the highest level. I lead a carefully curated membership process, working closely with the Membership Committee to build a dynamic and diverse community that reflects Soho House’s core values. I also spearhead the design and execution of an exclusive events program, orchestrating high-caliber dinners, networking events, and cultural experiences that enhance member interaction and engagement. A key accomplishment has been forging strategic partnerships with local businesses and tastemakers, elevating the membership experience.

As the Membership Manager at Soho House, I oversee daily operations focusing on recruiting and retaining members. My key responsibilities include developing innovative membership strategies, managing databases, and ensuring a seamless experience for all members. I coordinate exclusive events and activities, analyze membership trends and data, and optimize workflows to enhance engagement and satisfaction. Additionally, I manage partnerships and client relationships, collaborating with external organizations and businesses to create value-added experiences. My work has led to successful initiatives like securing a Nike sponsorship and increasing new membership sales by $297,528 through targeted engagement strategies.

As the Membership Manager at Neuehouse, I actively contributed to acquiring new members and driving sales by analyzing membership data to identify growth opportunities. I collaborated closely with the regional membership team on strategic projects and efficiently managed the Membership Manager's schedule, ensuring that key appointments were prioritized. My efforts to engage with local creative and social communities significantly boosted our visibility, while I also led and trained Membership Experience Associates, overseeing their daily operations. Additionally, I supported event planning, execution, and follow-up in partnership with the Programming Manager, consistently monitoring member engagement and gathering feedback to optimize our events schedule. As the main point of contact for members, I addressed their feedback and built valuable partnerships with local businesses to enhance our offerings. My work also involved developing strategies for member acquisition and retention, which played a crucial role in ensuring continuous growth and satisfaction.

My passion for health and wellness has driven my career, leading me to represent the spa with professionalism and compassion. I focused on delivering exceptional client experiences, boosting revenue through marketing, partnerships, and sharing the benefits of our products and treatments. I managed all aspects of spa operations, including inventory, facility upkeep, and staff training, while also handling scheduling, payroll, and administrative tasks. By monitoring financial performance, I identified growth opportunities and supported staff development through regular evaluations. Staying current with industry trends, I aimed to create a welcoming environment for guests and staff alike. Additionally, I played a key role in recruiting, mentoring, and overseeing all spa departments, striving to exceed expectations and foster a sense of community.

I led the team to ensure high standards of service, training new hires and managing membership services, including onboarding and offboarding. I provided personalized service to VIP guests, identified training needs, and improved processes. I handled operational duties, coordinated with various departments for smooth operations, and conducted daily inspections. I also communicated updates during meetings, maintained inventory, scheduled Member Orientations, and addressed member concerns, including billing issues. Additionally, I managed and converted sales leads, reviewed potential members, and oversaw the Membership inbox, ensuring efficient handling of inquiries and billing coordination.