Emily Yang Email & Phone Number

Palo Alto, California, United States

Bayshore Tax & Consulting Firm

Santa Cruz, California, United States

In addition to my responsibilities as an office assistant, I also took on a leadership role:- Assisted in training and mentoring new entry-level office assistants- Addressed all questions with discretion, taking over with difficult inquiries and escalating more complex issues to senior staff as needed- Guided entry-level office assistants to ensure timely completion and delivery of assignments- Provided feedback and collaborated with the assistant service coordinator and managers- Offered support at other work locations, such as the DRC Testing Center, during peak times and staff absences- Modeled a strong work ethic and encouraged fellow office assistants to complete ongoing projects during slower work periods

Santa Cruz, California, United States

- Served as the main point of contact for all visitors to the resource center. Responded to inquiries via email, phone, Zoom drop-ins, and in-person visits- Trained to respond to general questions and concerns regarding accommodations, specific student hardships, and inquiries from faculty or parents- Scheduled and directed students to their appointments with service coordinators- Worked on miscellaneous projects for the office, such as importing and filing legacy cases and updating links and templates- Protected confidentiality while providing excellent customer service to students, family members, and faculty- Managed and maintained the office, kitchen, and lounge areas

San Leandro, California, United States

- Trained in sales, operations, merchandising, management, scheduling, and payroll- Worked 40 hours a week, including every other weekend, with varying shifts daily to understand opening and closing operations (start times ranging from 5:30am to 1:30pm)- Emphasized hospitality and improved the experiences of customers to promote repeat business and foster a positive workplace environment for other team members- Analyzed statistics on each department and discussed strategies to drive revenue based on customer feedback, customer surveys, operational reports, and promotional products- Assisted in launching an in-store Sephora by directing the layout design, understanding the products, and organizing schedules to start operation immediately to increase revenue and productivity- Co-led the Juniors/Young Women department, making decisions on inventory management, layout, customer experience, and merchandise quality

Santa Cruz, California, United States

- Tutored college students in Writing 1 course- I was required to take a weekly seminar called "Theory and Practice of Tutoring Writing" (WRIT 169) along with this position- Assisted students over Zoom sessions with brainstorming ideas, revising and editing their work, and clarifying questions or concerns about the class and its assignments- Held weekly meetings with the professor to discuss concerns, strategies, and assignments, ensuring that I was well-prepared to effectively provide the students with support for their work

San Francisco, California, United States

Administrative Law Judge (ALJ) Division- Assisted Administrative Law Judges directly with administrative tasks. Tasks included formatting, filing, routing, and serving Email Rulings, Executive Director Orders, and Scoping Memos- Worked on various projects, including formatting and polishing PowerPoint presentations for legal classes that were to be taught by judges- Researched case information for educational judicial classes- Scheduled and contacted interviewees through both phone and email for potential interviews- Frequently used programs such as Microsoft Word, Excel, Outlook, and PowerPoint

El Cerrito, California, United States

- I worked here during school breaks and on weekends when needed- Took orders, and served food and drinks to dine-in customers- Packed and served takeout orders- Bussed tables after customers left and set them up with fresh utensils for new customers- Collected money and credit cards from customers

San Francisco, California, United States

Administrative Law Judge (ALJ) Division- I worked here all of summer 2018 and throughout the year during school breaks- Sorted and filed (non-)confidential documents based on the division’s filing system- Made labels, processed documents for mailing by checking addresses, and applied official state seals- Kept track of completed assignments and pending documents through programs including Microsoft Word, Excel, and Outlook

Bachelor Of Arts - Ba, Psychology

Graduated: March 2024 - Chinese Student Association Member - Love4Life Club Member

Education record

- Secretary for UNICEF Club - Secretary for Chinese Club - Member of Key Club - Played table tennis competitively from 6th grade to 10th.